Kaysen Smith
Moroni
Summary
IT Specialist with extensive experience in technical support and inventory management at North Sanpete School District. Skilled in troubleshooting complex hardware and software issues while maintaining high standards of customer service. Focused on leveraging current technology trends to enhance performance and security of IT resources.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Specialist
North Sanpete School District
Mt. Pleasant
09.2024 - Current
- Managed inventory of all IT equipment and supplies utilized by organization.
- Conducted regular maintenance checks on computers, servers, and other IT resources.
- Provided technical support and troubleshooting for end-users with hardware and software issues.
- Assessed issues to determine effective troubleshooting methods for remediation.
- Coordinated with vendors for procurement of IT products or services as required.
- Maintained up-to-date knowledge of technology trends, tools, and best practices in support.
- Resolved conflicts between hardware components and software programs efficiently.
- Guided staff on best practices for secure usage of technology resources.
Education
Associate of Science - Generals
Snow College
Ephraim, UT05-2024
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UTSkills
- Technical support and troubleshooting
- Software installation and application setup
- Customer service and relations
- Inventory management and coordination
- Problem solving and critical thinking
- PPE compliance and safety practices
- Adaptability and flexibility
Certification
- ITIL 4 Certification
- HSI Adult First Aid | CPR AED All Ages Certifications
- Aegis Certification
References
References available upon request.
Timeline
IT Specialist
North Sanpete School District
09.2024 - Current
Associate of Science - Generals
Snow College
Bachelor of Science - Computer Science
Western Governors University
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