Kaysha Acevedo Olivo

• Achieved seamless pre-acquisition move-out operations by managing dispositions and casualty documentation. Delivered effective smart home troubleshooting and comprehensive inspection services across pre-move-in, move-in, and pre-move-out phases. Resolved HOA and city violations to maintain regulatory compliance.
• Oversaw project timelines and schedules for rehabilitation and turnover of vacant properties, achieving turnaround times of 8 days for turnovers and 15-21 days for rehabs.
• Monitored project progress to identify and resolve issues, ensuring adherence to established timelines.
• Install Smart home equipment, and final Inside Maps spins for marketing during Final Qc walks
• Direct and oversee the work performed by external vendor resources
• Maintain accurate and current records of all rehabilitation and turn projects
• Actively report project issues, delays, status updates and completion to Senior Supervisor
• Proactively participate (with current and accurate information) in weekly status meetings
• Develop scope of work project plans for rehabilitation projects
• Develop scope of work project plans for all turns
• Mentor and inspire direct reports by setting expectations, consistent communication, and one-on-one development with our Team and Vendors.
• Act with integrity and demonstrate support for TAHs values and employees
• Conduct quality control inspections on all field work in progress
• Complete initial close out for all turn and rehabilitation projects ensuring that they meet TAH quality standards
• Yardi accounting platform , Yardi Mobile , Power BI, SIBI, Appian, Inside Maps, 80 point inspections, Outlook
• Taking ownership of work product and delivers within tight deadlines
• Ability to work well under pressure, self-manage, and set an example for others
• Managing complex projects through to successful completion
• Track record of building respectful relationships with both internal and external team members, vendors, direct reports, leadership, etc.
• Passionate problem solver, proactive, reliable, and resourceful, Strong presentation skills
• Track record of fostering a collaborative team environment
• Excellent Communicator, both verbal and written
• Unrelenting attention to detail with an eye for accuracy and consistency
• Established and maintained productive relationships with various parties to facilitate communication and cooperation.

• Manage and oversee over 450 single family homes, Townhomes, condominiums throughout 5 different counties . Marketing the properties in all websites such as MLS, Showtime, Zillow, and other sites. Owner onboarding and communication, arranging singing management agreements for placements and full management. New property data into Property ware, closing & broker files filing. Property Make ready arrangements with vendors, move-in process, tenant relations, ongoing lease enforcement. Lease expiration task such as renewals, non-renewals, move-outs. Also pulling comps for re-listing or give back process to owners. Invoice entering, vendor relations, ongoing inspections, security deposit processing, HOA violations, code enforcement violations, referrals, reviews, ongoing maintenance issues, HOA approvals, Rental assistance guidance for owners and tenants, collections, evictions, and all other management required facets of ensuring that monthly reports show efficient budget utilization and expense reports to owners. Building great relationship with investors for business growth.

• ( Palm Avenue Apartments 368 Units)
• Directed rehabilitation projects for property interiors and exteriors. Collaborated with vice president regional manager to oversee financial and operational management of community. Executed accounting and bookkeeping functions, including invoice processing, rent collection, and monthly financial report preparation. Managed bank deposits and account reconciliations through property management system. Analyzed resident files to assess unpaid or late fees and engaged with residents about outstanding balances. Developed strategies for collecting delinquent accounts and enforced lease agreements to enhance revenue. Administered eviction processes in accordance with company procedures, ensuring compliance with notice requirements and representation in court.
• Oversaw leasing operations, managing move-ins, move-outs, and renewals to enhance resident experience. Championed resident engagement by organizing monthly community events and addressing concerns promptly. Acted as regional manager in absence, effectively coordinating maintenance and readiness tasks with the maintenance supervisor to ensure operational efficiency.
• Oversaw customer service operations by managing work orders efficiently. Maintained an organized and clean office environment. Implemented file management practices, including expunging and shredding outdated documents. Monitored resident files to ensure compliance with record-keeping standards. Executed regular property inspections and initiated corrective measures to maintain safety and aesthetic standards of property grounds and facilities.

The property was sold several times in a few years and Management also changed with the Sale.

• Beach Club Apts, River Pointe Apts, Rivertree Landing Apts over 1,300 units
• Provided strategic assistance to management companies to ensure seamless ownership transitions.
• Oversaw property rehabilitation process inside and outside facilities, occupied maintenance and repairs, ensuring high standards of living conditions for residents.
• Managed tenant relations, addressing concerns and fostering positive community engagement.
• Developed and implemented effective leasing strategies to maximize occupancy rates.
• Conducted regular property inspections, identifying areas for improvement and preventative maintenance needs.
• Acted as Multi Site Property manager providing Support and overseeing the financial and operational facets of the community by completing accounting and bookkeeping tasks, also assist in preparing monthly close out financial reports, processing invoices for payments, collecting rents, fees, and other payments as due, complete bank deposits, dispositions, and account reconciliations, and using property management system to record, track and report on all financial workings of the property. Also Reviewing resident files and accounting records to determine unpaid and / or late fees owed, communicate with residents regarding outstanding balances, implementing procedures for collecting delinquent accounts, and enforce lease to maximize revenue. Also Follow Company’s established procedures for evictions by following proper notice requirements, evicting residents and representing the property in court hearings and evicting proceedings. Also performed leasing, move ins, move outs, SODAs, Renewals, and submitting payments plans in house for move outs and or submitting to collections. Promoted resident satisfaction and retention by doing community events every month and responding to resident complaints and questions in a timely manner and taking appropriate action to resolve any property issues. Acted as the Regional manager in the absence of Leadership by organizing and delegating daily work, coordinating maintenance and make ready tasks with the maintenance supervisor. Also providing excellent customer service by taking work orders, maintaining the office cleaned and organize, expunging old files and shredding old files and maintaining records for all resident files. Conducted regular property inspections and took appropriate actions to ensure that the physical aspect of the property grounds, buildings, and amenities meet established standards for safety, cleanliness and general appearance.

• Performed various tasks including but not limited to working with 9 Pre-manufactured home properties with over 232 lots each property, in the region supporting them throughout the whole entire Loan and Sales process, training new sales representative and C community Managers in the process. Reviewing loan documents and submitting to corporate in a timely manner for processing. I also reviewed weekly reports, weekly sales reports, and monthly inventory reports for all communities. I also reported to the Regional Manager with loan approvals. As part of my position I have traveled between properties for training new employees and new managers in everything related to the loan and sales process. In addition to this I also performed various tasks in the community I’m located at such as maintaining inventory of office supplies, organizing files, answering phones and distributing sales calls among the sales personnel, conducted lots and home site inspection violations, assisting in monthly community activities, assist residents with any problems or concerns, receive rent or mortgage payments among other office work duties.

• Performed property management services utilizing my knowledge and expertise in various real estate transactions, assisting buyers and sellers on local market trends and property value. In addition, I provided great customer service and marketing skills while maintaining professionalism throughout the entire process. Also, I expanded with this company by rehabbing the properties before leasing them or selling them. Duties included but not limited t
• Doing estimate of damages to the properties, purchase of materials, painting, drywall repair, kitchen & bathroom remodeling, floor installation, light plumbing, light electrical, leasing, rent collection, marketing & advertising, evictions, payroll. Also had over 10 employees in different locations at a time under supervision.
• Property Manager