Open To Work
Kaysha Lewis
Georgia GoDrive
Albany,GA
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Minimum Desired Compensation
$45000/yr
1
Certification
27
years of professional experience
Versatile and dependable professional with a diverse background spanning driver education, transportation, retail management, medical technology, plasma manufacturing quality control, and technical support. Experienced in educating and assisting customers, following established procedures, maintaining accurate records, troubleshooting issues, and supporting safe and efficient operations. Brings a strong commitment to professionalism, customer satisfaction, attention to detail, confidentiality, and continuous learning. Adaptable to new technologies, workplace processes, and changing priorities while maintaining a focus on quality, safety, and results.
Work History
Non-Emergency Medical Transportation (NEMT) Driver
6 Months- Transported passengers safely to medical appointments and authorized destinations, ensuring timely arrivals.
- Prioritize passenger safety, comfort, dignity, and respectful treatment.
- Follow assigned schedules, routes, and transportation procedures.
- Interacted professionally with passengers, caregivers, dispatchers, and healthcare personnel.
- Completed trip documentation accurately, reporting delays and service issues to enhance operational efficiency.
- Maintain awareness of vehicle safety and applicable transportation requirements.
Certified Driver Improvement Online Traffic School
1 Year- Provide online driver improvement instruction to help students understand traffic safety, responsible driving, and applicable traffic laws.
- Explain course material clearly and professionally to accommodate different learning needs.
- Guide students through course requirements, procedures, and completion expectations.
- Maintain accurate course records and follow applicable instructional and administrative procedures.
- Assist students with questions, course navigation, and related concerns.
- Use online platforms and computer systems to deliver instruction and support student progress.
- Maintain professionalism, confidentiality, and a positive learning environment.
Store Manager
2 Years 9 Months- Directed daily store operations, balancing customer service, merchandising, and cash handling requirements.
- Supervised associates, assigned tasks, and reinforced store procedures for consistent execution.
- Monitored shrink controls, resolved variances, and enforced loss prevention standards.
- Managed freight flow, stock rotation, and backroom organization to support product availability.
- Supported daily store operations to maintain an organized, efficient, and customer-focused environment.
- Assisted with employee scheduling, task assignments, and team coordination.
- Addressed customer concerns professionally and worked toward timely resolutions.
- Monitored inventory, merchandise presentation, and store organization.
- Followed company procedures for transactions, documentation, and operational responsibilities.
- Helped maintain performance standards, workplace expectations, and service quality.
Quality Assurance Technician
1 Year 9 Months- Reviewed batch records for GMP compliance and release readiness.
- Audited production documentation to verify accuracy and completeness.
- Monitored environmental conditions to support sterile manufacturing standards.
- Investigated deviations and escalated nonconformances for corrective action.
- Supported quality-related activities in a regulated plasma manufacturing environment.
- Followed established procedures, work instructions, and applicable quality requirements.
- Reviewed records and documentation for completeness, accuracy, and consistency.
- Identified discrepancies or potential quality concerns and escalated issues through appropriate channels.
- Performed monthly Floor Audits and reports.
- Maintained organized documentation to support traceability and compliance.
- Practiced attention to detail, safety awareness, and adherence to established processes.
Traveling Retinal Imaging Technician
7 Months- Operated imaging equipment and maintained image quality standards for accurate diagnostic support.
- Calibrated scanners and performed routine equipment checks to ensure consistent system performance.
- Verified patient records and imaging orders before procedures to reduce workflow errors.
- Positioned patients correctly and explained procedures to promote comfort and proper image capture.
- Traveled to assigned locations to perform retinal imaging services using designated equipment and procedures.
- Assisted patients professionally while explaining imaging procedures and providing clear instructions.
- Operated imaging equipment according to training and established protocols.
- Captured and handled patient images and related information with care and attention to detail.
- Maintained accurate documentation and protected confidential patient information.
- Coordinated appointments, travel schedules, and site responsibilities to support timely service delivery.
CDL Class B Bus Operator
18 Years 5 Months- Operated school bus safely along assigned routes, maintaining punctual student transportation.
- Performed pre-trip and post-trip inspections to verify vehicle readiness and safety.
- Monitored student behavior, enforcing transportation rules and maintaining orderly bus environment.
- Communicated route changes, delays, and concerns with dispatch and school staff.
- Operated a Class B commercial passenger vehicle in accordance with assigned routes and schedules.
- Followed applicable traffic laws, safety procedures, and company operating requirements.
- Conducted required vehicle inspections and reported maintenance or safety concerns.
- Promoted passenger safety through attentive driving and professional conduct.
- Communicated effectively with passengers, dispatchers, and supervisors.
- Maintained required trip records and other operational documentation.
- Demonstrated punctuality, situational awareness, and responsible decision-making.
Tier 2 Technical Support Agent
2 Years 9 Months- Resolved residential receiver, signal, and connectivity issues using scripted troubleshooting workflows.
- Diagnosed equipment failures and coordinated replacements, activations, and escalation paths.
- Guided customers through account access, billing questions, and service changes with accurate documentation.
- Captured detailed case notes in CRM systems to support follow-up and service continuity.
- Provided advanced technical support to customers experiencing software, hardware, connectivity, or system-related issues, as applicable to the role.
- Investigated reported problems, identified potential causes, and followed troubleshooting procedures.
- Guided customers through technical solutions using clear, professional communication.
- Documented customer interactions, troubleshooting steps, and issue resolutions in support systems.
- Escalated complex or unresolved issues to the appropriate technical teams.
- Managed support requests while balancing service quality, accuracy, and response expectations.
- Handled customer and account information responsibly and confidentially.
Education
High School Diploma
Skills
Knowledge transfer
Client relations
Administrative support
Data accuracy
Quality control
Technical troubleshooting
Team leadership
Passenger transport safety
Conflict resolution
Microsoft Office & Computer-Based Systems
Communication & Conflict Resolution
Confidential Information Handling
Accomplishments
- Online learning and instructional platforms
- Computer-based recordkeeping and data entry
- Customer service and technical support systems
- Digital documentation and reporting tools
- Microsoft Word, Excel, and Outlook
Certification
- Certified Driver Improvement / Online Traffic School Instructor
- Commercial Driver's License (CDL) Class B — SP endorsements
Timeline
Non-Emergency Medical Transportation (NEMT) Driver
GoldStar Ambulance
04.2026 - CurrentRead More
Certified Driver Improvement Online Traffic School
Georgia GoDrive
10.2025 - CurrentRead More
Store Manager
Dollar General Store
05.2022 - 02.2025Read More
Quality Assurance Technician
Immunotek Bio Plasma Manufacturing Center
08.2020 - 05.2022Read More
Traveling Retinal Imaging Technician
Heal Pros
09.2019 - 04.2020Read More
Tier 2 Technical Support Agent
DIRECTV Entertainment
03.2014 - 12.2016Read More
CDL Class B Bus Operator
Dougherty County School System
01.2000 - 06.2018Read More
Westover Comprehensive High
High School Diploma
Read More