Gwendolyn Smucker
911 Dispatch Supervisor/Training Administrator
Orrville,OH
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
17
17
years of professional experience
9
9
Certification
Work History
911 Emergency Dispatcher Supervisor
WARCOG
WOOSTER, OH
01.2021 - Current
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Used Sundance to track and maintain case incident numbers and logs.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Answered calls from automatic routing system and took basic information from callers.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Developed and implemented process improvements to streamline communication between agencies.
- Trained new dispatchers on protocols, procedures, and system operations to enhance team efficiency.
- Managed high-stress situations, maintaining composure while providing critical information to responders.
- Utilized computer-aided dispatch systems for incident tracking and resource allocation.
- Coordinated emergency response efforts, ensuring timely dispatch of personnel and resources.
Head Bartender
THEE DIAMOND ROYALE
CANTON, OH
12.2012 - 03.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed specialty drinks to work with [Timeframe] menu changes, sustaining customer interest and solid bar revenue.
- Closed out cash register and prepared cashier report at close of business.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
SOLDIER
U.S ARMY
FT. LEONARD WOODS, MISSOURI
09.2008 - 05.2009
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained in use of tear gas, passive ordnance and explosives.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Assisted in conducting fire drills and evacuating buildings.
- Trained in small arms, anti-armor and indirect fire weapons.
- Attended required training sessions and seminars.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Upheld U.S Army dress and appearance regulations for professional appearance.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained required level of proficiency in use of firearms.
Education
EARLY CHILDHOOD EDUCATION
R.G DRAGE
Massillon, OH05.2008
High School Diploma -
TUSLAW
MASSILLON05.2008
Skills
- Information intake
- Map reading skills
- Computer-aided dispatching
- Basic life support understanding
- Police and fire procedures
- Attention to Detail
- Data Entry
- Organization and Time Management
- Planning and Coordination
- Written Communication
- Decision Making
- Analytical and Critical Thinking
- Dependable and Responsible
- Information gathering
- Mentoring
- Knowledge transfer
- Peer coaching
- Feedback analysis
- Learning assessment
- Motivational techniques
- Group dynamics
Certification
- PST - Public Safety Telecommunicator
- EFD-Emergency Fire Dispatch
- EPD- Emergency Police Dispatch
- LEADS/ NCIC
- EMD-Q
- CTO - Communications Training Officer
- ETC-I
- First AID/CPR Instructor
- CIT
Timeline
911 Emergency Dispatcher Supervisor
WARCOG
01.2021 - Current
Head Bartender
THEE DIAMOND ROYALE
12.2012 - 03.2020
SOLDIER
U.S ARMY
09.2008 - 05.2009
EARLY CHILDHOOD EDUCATION
R.G DRAGE
High School Diploma -
TUSLAW