Kaysha Mason
Jacksonville,FL
Summary
Dynamic Security Officer with proven expertise at Allied Universal Security Services, excelling in electronic surveillance and personnel screening. Recognized for enhancing safety protocols and fostering positive guest relations. Adept at conflict resolution and maintaining high-energy environments, ensuring secure and welcoming facilities for all visitors. First aid and CPR certified.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
07.2025 - Current
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Customer Service Representative
Freedom Mortgage Corporation
06.2018 - 07.2020
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma - Communications
Edward H White
Jacksonville, FL06.2020
Skills
- Electronic surveillance
- Premises patrol
- Arrest procedures
- Personnel screening
- Metal detector operation
- Identification verification
- Fire safety training
- Access control
- Report writing
- CCTV surveillance
- First aid and CPR certified
- Superior customer service
- Multi-task management
- Account updating
- Relationship building
- High-energy attitude
- Time management
- Prioritization
- Conflict resolution
Timeline
Security Officer
Allied Universal Security Services
07.2025 - Current
Customer Service Representative
Freedom Mortgage Corporation
06.2018 - 07.2020
High School Diploma - Communications
Edward H White
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