Kayshawna Johnson
Tuscaloosa,United States
Summary
At Transdev, I excelled as a Transit Bus Operator, leveraging my CDL and exceptional customer relations skills to enhance passenger satisfaction and safety. My proactive approach to vehicle inspection and passenger assistance ensured operational excellence, fostering strong relationships and a reliable transit experience. Achieved a notable increase in rider trust through dedicated service and safety measures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
Transdev
Tuscaloosa, AL
10.2019 - 08.2024
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
- Transported customers to and from Location.
Mental Health Support Worker
Bryce
Tuscaloosa, AL
04.2015 - 03.2017
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
Education
General - General
Hillcrest High School
Tuscaloosa Alabama 05.1998
Skills
- Safe Driving
- Accident reporting
- Defensive Driving
- Vehicle Inspection
- Wheelchair securement
- Route Navigation
- Passenger Assistance
- Schedule Adherence
- Adaptive Decision Making
- Passenger transportation
- Punctuality
- Customer relations skills
- Guest Relations
- Valid State license
- Accident Avoidance
- Commercial Drivers License CDL
- Strong Working Relationships
- Passenger Interaction
- CDL License
- Two-Way Radio Operation
- Special Needs Passengers
- Emergency Exit Door Operation
- Pickup and drop-off scheduling
- GPS Navigation
Certification
Class A CDL with passenger endorsement
Timeline
Transit Bus Operator
Transdev
10.2019 - 08.2024
Mental Health Support Worker
Bryce
04.2015 - 03.2017
General - General
Hillcrest High School
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