Kaysianne Privado
Killeen,TX
Summary
Dedicated Customer service/caregiver professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Resident Services Coordinator
Fort Hood Family Housing
Fort Hood, Texas
08.2018 - Current
- Helped develop monthly schedules and assignments.
- Conducted community workshops to promote different programs and educate public on available services.
- Maintained excellent attendance record, consistently arriving to work on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
- Delivered services to customer locations within specific timeframes.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Created plans and communicated deadlines to complete projects on time.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Called residents to collect payments for delinquency
- Collect payments from past resident for collections
- Coordinated events for residents to have a good living experience
Caregiver
The Legacy In Georgetown
Georgetown, TX
01.2018 - 08.2018
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
customer service, Care Specialist
Best Buy
Killeen, TX
2010 - 2016
- Customer Service, Analyzed customer needs and presented value driven solutions, attended both formal and informal trainings to better understand the company, products, services and store operations, supported daily business operations, by processing customer transactions while meeting and exceeding sales quotas.
- Monitored customer care goals and developed improvements.
- Coordinated with various departments to resolve technical and operational issues.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed customer inquiries for all products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
C E Ellison High School
Killeen, TX 01.2008 - 01.2011
No Degree - Early Childhood Education
Central Texas College
Killeen, TX 01.2021 - Current
Skills
Ellison High SchoolCentral Texas CollegeChild Care DevelopmentCommunication SkillsDecision-making SkillsInterpersonal SkillsPatienceEmpathy
Client needs assessments
Written and verbal communication
Multitasking Abilities
Excellent Communication
Teamwork and Collaboration
First Aid/CPR
Critical Thinking
Training and Development
Planning and Coordination
Self-Motivated
Organization and Time Management
Timeline
No Degree - Early Childhood Education
Central Texas College
01.2021 - Current
Resident Services Coordinator
Fort Hood Family Housing
08.2018 - Current
Caregiver
The Legacy In Georgetown
01.2018 - 08.2018
customer service, Care Specialist
Best Buy
2010 - 2016
High School Diploma -
C E Ellison High School
01.2008 - 01.2011