Open To Work
Hi, I’m
Kayswanna McCoy
Work Preference
Summary
Results-oriented Program Operations Leader with 6+ years in designing and scaling education and workforce initiatives across diverse sectors. Expertise in developing logistics, partnerships, and data-driven processes to enhance program efficiency and impact. Committed to equitable access for all students, consistently transforming ambitious goals into effective outcomes.
Overview
10
years of professional experience
Work History
Project OneTenChicago, IL
Program Manager
08.2025 - Current
Job overview
- Designed and launched the organization’s first-ever Capstone Project, a multi-phase student presentation initiative culminating in a successful May showcase recognized by executive leadership.
- Manage day-to-day operations of the Emerging Leaders Program, coordinating logistics, communications, and scheduling across an 11-month cohort cycle for 41 students and 35 volunteer coaches.
- Monitored student participation, coach engagement, and program milestones while managing monthly budget of ~$4,000 to ensure expenditure fidelity and maintain program quality.
- Coordinated weekly virtual tutoring program with Tutored by Teachers, providing ELA and Math support to 25 students through effective schedule management and partner relationship oversight.
City YearChicago, IL
Impact Manager
01.2025 - 07.2025
Job overview
- Managed Whole School Whole Child (WSWC) service delivery across two schools, aligning programming with academic and social-emotional goals to enhance student outcomes.
- Coached and supported 10+ AmeriCorps Members in leadership development and student engagement strategies, resulting in improved member performance and student involvement.
- Used student, school, and survey data to guide interventions and improve service outcomes.
- Cultivated partnerships with school staff and community stakeholders to enhance program impact and ensure sustainability.
Thrive Scholars, Summer Academy 2Evanston, IL
Site Director
06.2024 - 08.2024
Job overview
- Led a comprehensive academic program, managing 150+ scholars and a team of 73 professionals, including professors, teacher assistants, and on-site staff, with 17 direct reports.
- Oversaw logistics including budgeting, supplies, and residential assignments to ensure seamless program delivery and support for scholars.
- Coordinated with medical and mental health services to address academic, health, and socio-emotional challenges faced by scholars.
- Monitored compliance with conduct and attendance policies, administering support or consequences to uphold program standards.
Code NationChicago, IL
Program Manager + Operations Lead
07.2023 - 06.2024
Job overview
- Managed programs across 5–6 high school and tech company client sites, building strong stakeholder relationships to support program success.
- Spearheaded operations plans for student events, implementing standard operating procedures that streamlined event execution.
- Collected and analyzed program data using Salesforce, delivering actionable insights that informed stakeholder decisions.
- Delivered instructional coaching to volunteers, resulting in a 90% reported confidence increase.
Urban AllianceChicago, IL
Senior Program Coordinator
12.2021 - 07.2023
Job overview
- Tracked and analyzed program attendance and outcomes using Salesforce, providing actionable insights through monthly reports.
- Streamlined recruitment, onboarding, and offboarding processes to enhance participant experience.
- Partnered with schools and community organizations to connect participants with valuable resources and opportunities.
- Directed professional development workshops for 150 students, focusing on financial literacy and career readiness.
Kendall CollegeChicago, IL
Student Success Coach
08.2020 - 05.2021
Job overview
- Advised over 100 students on academic plans, leveraging data tools like EAB Navigate to proactively support at-risk students.
- Delivered individualized coaching sessions to strengthen student confidence and accountability.
- Collaborated with program faculty to monitor student progress and implement effective retention strategies.
- Facilitated workshops on academic success and time management, improving student outcomes and engagement.
DePaul UniversityChicago, IL
Graduate Assistant for Post College Success, Office of Multicultural Student Success
08.2018 - 06.2020
Job overview
- Advised students from underrepresented backgrounds on academic and career navigation, empowering them to set and achieve their goals.
- Conducted workshops on graduate school preparation and professional skill-building, equipping students with essential tools for success.
- Designed and implemented career prep curricula, resulting in individualized career portfolios for program participants.
- Managed recruitment and selection processes for student cohorts, increasing program visibility and engagement among diverse applicants.
Auxiliar de ConversaciónMadrid, Spain
Cultural Ambassador
10.2016 - 06.2017
Job overview
- Facilitated cross-cultural conversations and strengthened relationships with students and staff.
- Promoted understanding of diverse cultures and increased global awareness in classroom settings.
- Created inclusive lesson plans in collaboration with instructors, fostering an engaging learning environment.
- Enhanced English language skills and cultural understanding for students preparing for language certification tests in 5–12th grade classes.
Education
DePaul UniversityChicago, IL
Master of Arts from Nonprofit Management
06-2020
Xavier UniversityCincinnati, OH
Bachelor of Arts from Spanish Language & Literacy
05-2016
Skills
- Program & Operations Management
- Multi-program coordination
- Budget Management
- Data-Driven Decision Making
- Program Evaluation
- Process Improvement / SOP Development
- Stakeholder & Partner Engagement
- Curriculum & Workshop Design
- Student Success & Retention Strategy
- Volunteer & Staff Coaching/Development
Personal Interests
- Concert Chaser
- Home Cook & Baker
- Book Lover
Timeline
Program Manager
Project OneTen
08.2025 - Current
Impact Manager
City Year
01.2025 - 07.2025
Site Director
Thrive Scholars, Summer Academy 2
06.2024 - 08.2024
Program Manager + Operations Lead
Code Nation
07.2023 - 06.2024
Senior Program Coordinator
Urban Alliance
12.2021 - 07.2023
Student Success Coach
Kendall College
08.2020 - 05.2021
Graduate Assistant for Post College Success, Office of Multicultural Student Success
DePaul University
08.2018 - 06.2020
Cultural Ambassador
Auxiliar de Conversación
10.2016 - 06.2017
DePaul University
Master of Arts from Nonprofit Management
Xavier University
Bachelor of Arts from Spanish Language & Literacy