Kaytee Lockwood
Bellingham,Washington
Summary
Highly self-motivated individual with a proven ability to take on additional responsibilities for smooth operations. Extensive experience in guest services, bringing a pleasant personality and a range of skills in customer relations, recordkeeping, and problem-solving. Excels at creating a positive atmosphere through warm greetings and effective communication.
Overview
4
4
years of professional experience
Work History
Waitress
Saltwater Fish House and Oyster Bar
04.2023 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Have experience with selling oysters and having the correct flavor profile descriptions depending on where the oyster was grown.
- I’m used to having the responsibility of selling bottles of wine to pair with different seafoods, entrees and specials.
- More than happy to step up and pick up any extra slack, and create a great atmosphere to be the most productive.
Hotel Receptionist
The Coupeville Inn
08.2022 - 08.2024
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to inquiries and room requests made online, by phone and e-mail.
- Kept records of room availability and guest accounts, manually or using computers.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Hostess
Saltwater Fish House and Oyster Bar
04.2023 - 06.2023
- Answered customer questions about hours, seating, and menu information.
- Managed a very high intensity wait list in a very small restaurant with a turnover every hour.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Head Housekeeper
The Coupeville Inn
03.2020 - 05.2023
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Managed team of 5 personnel in busy hotel with 24 rooms and 6 two bedroom rooms
Education
Associate of Arts -
Skagit Valley College
Mount Vernon, WAHigh School Diploma -
Coupeville High School
Coupeville, WA06.2022
Skills
- I have food handlers license
- I have class 13 license
- Strong multitasking
- Order Taking
- Complex Problem-Solving
- Upselling techniques
- Order Management
Timeline
Waitress
Saltwater Fish House and Oyster Bar
04.2023 - 08.2024
Hostess
Saltwater Fish House and Oyster Bar
04.2023 - 06.2023
Hotel Receptionist
The Coupeville Inn
08.2022 - 08.2024
Head Housekeeper
The Coupeville Inn
03.2020 - 05.2023
High School Diploma -
Coupeville High School
Associate of Arts -
Skagit Valley College
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