Kaytie Scott
NEW YORK
Summary
Experienced Box Office Assistant Manager recognized for exceptional productivity and task efficiency. Proficient in customer service, sales analysis, and conflict resolution. Dedicated to enhancing customer and team experiences through strong communication and a proactive attitude.
Overview
6
6
years of professional experience
Work History
Lead Box Office Assistant Manager
Symphony Space
NEW YORK
05.2022 - Current
- Delivers exceptional customer service through phone and in-person interactions at the box office.
- Generates sales reports and spreadsheets for distribution to producers and internal departments.
- Utilizes the platforms Spektrix and Ungerboeck for ticket sales and show programming.
- Trains new Assistant Managers and Associates to streamline box office operations and deliver excellent customer service
Experience Specialist
Color Factory
NEW YORK
08.2021 - 05.2022
- Guided customers through ticket purchasing process and provided assistance with exhibit inquiries.
- Maintained food service standards and adhered to operating procedures.
- Ensured a positive guest experience through a congenial attitude and supportive customer service.
- Educated guests throughout the exhibit by providing an explanation of each installation and how to properly interact with it.
Target Team Member
Target
Delray Beach
07.2020 - 07.2021
- Processed customer returns and addressed inquiries regarding Target's return policies.
- Managed online and curbside pickup order fulfillment to enhance customer experience.
- Provided assistance with Target Circle Accounts, promoting customer engagement.
- Executed opening and closing procedures for service desk operations.
Artistic Department Intern
Arden Theatre Company
Philadelphia
06.2019 - 08.2019
- Updated and maintained casting database through efficient spreadsheet management in Microsoft Excel.
- Facilitated in-house and external auditions to identify relevant talent.
- Organized script archives for improved accessibility and retrieval.
- Managed personal actor files to streamline casting processes.
Education
Bachelor of Fine Arts - Musical Theatre
The University of The Arts
Philadelphia05-2020
Skills
- Spektrix
- Ungerboeck (Momentus)
- Tessitura
- Microsoft Office
- Creative problem solving
- Team leadership
- Task delegation
- De-escalation techniques
Timeline
Lead Box Office Assistant Manager
Symphony Space
05.2022 - Current
Experience Specialist
Color Factory
08.2021 - 05.2022
Target Team Member
Target
07.2020 - 07.2021
Artistic Department Intern
Arden Theatre Company
06.2019 - 08.2019
Bachelor of Fine Arts - Musical Theatre
The University of The Arts
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