Kaytie Scott

Facilitates daily box office operations and ensures customer satisfaction as well as programming shows at Symphony Space though Spektrix.

• Provides customer service over the phone and in person for the box office.
• Manages emails and facilitate communication between the box office and show producers.
• Utilizes Spektrix and Ungerboeck for ticket sales and show programming.
• Creates sales reports and spreadsheets to send producers and house managers.

Provided a pleasant and interactive experience for guests from all over the globe at New York's most instagrammable and participatory art exhibit.

• Assisted with customers' purchase of tickets as well as any inquiries about the exhibit.
• Upheld food service standards and operating procedures.
• Ensured a positive guest experience through a congenial attitude and supportive customer service.
• Educated guests throughout the exhibit by explaining each installation and how to properly interact with it.

• Edited spreadsheets in Microsoft Excel to update and maintain the casting database.
• Facilitated auditions in and out of house.
• Organized script archives and personal files for actors.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.