Kaytlin A Whitaker
Sales Manager
Ludington,MI
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Assistant Manager
Verizon Wireless
Ludington, MI
06.2016 - Current
- Initiated and managed process improvement plans to adopt industry best in class standards and expectations within our retail store.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Solutions Specialist
Verizon Wireless
Ludington, MI
08.2006 - 06.2016
- Consistent leader in Net Promoter Score customer satisfaction surveys as a result of focusing on first stop resolutions.
- Trained and mentored new sales representatives.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
MBA -
DeVry University
Downers Grove, IL 10.2019 - 03.2021
BBA -
DeVry University
Downers Grove, IL 01.2012 - 05.2014
Associate of Arts -
West Shore Community College
Scottville, Michigan 09.2004 - 05.2006
Skills
People Leader
Calculation and analysis in SQL and spreadsheets
Employee performance evaluations
Business Development
Sales growth
Business administration
Operations management
Staff Management
Employee scheduling
Google Drive
Strategic planning
Certification
Google Data Analytics Certificate
Timeline
Google Data Analytics Certificate
07-2022
MBA -
DeVry University
10.2019 - 03.2021
Assistant Manager
Verizon Wireless
06.2016 - Current
BBA -
DeVry University
01.2012 - 05.2014
Solutions Specialist
Verizon Wireless
08.2006 - 06.2016
Associate of Arts -
West Shore Community College
09.2004 - 05.2006