Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesManager

Kaytlin A Whitaker

Sales Manager
Ludington,MI

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certificate

Work History

Assistant Manager

Verizon Wireless
Ludington, MI
06.2016 - Current


  • Initiated and managed process improvement plans to adopt industry best in class standards and expectations within our retail store.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Reduced financial discrepancies to minimize threats to health and productivity of business.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.


Solutions Specialist

Verizon Wireless
Ludington, MI
08.2006 - 06.2016
  • Consistent leader in Net Promoter Score customer satisfaction surveys as a result of focusing on first stop resolutions.
  • Trained and mentored new sales representatives.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Education

MBA -

DeVry University
Downers Grove, IL
10.2019 - 03.2021

BBA -

DeVry University
Downers Grove, IL
01.2012 - 05.2014

Associate of Arts -

West Shore Community College
Scottville, Michigan
09.2004 - 05.2006

Skills

    People Leader

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Certification

Google Data Analytics Certificate

Timeline

Google Data Analytics Certificate

07-2022

MBA -

DeVry University
10.2019 - 03.2021

Assistant Manager

Verizon Wireless
06.2016 - Current

BBA -

DeVry University
01.2012 - 05.2014

Solutions Specialist

Verizon Wireless
08.2006 - 06.2016

Associate of Arts -

West Shore Community College
09.2004 - 05.2006

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Kaytlin A WhitakerSales Manager