Kaytlin Comer
Brigham City
Summary
Results-driven Assistant Store Manager experienced in optimizing daily operations and enhancing customer satisfaction through effective problem-solving and communication. Achieved operational efficiency and increased sales by managing staff and implementing strategic inventory control and visual merchandising practices. Focused on driving team productivity and delivering exceptional customer service to support company objectives.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Quick Quack Car Wash
Brigham City
05.2020 - 11.2024
- Trained new employees on service protocols and customer interaction standards.
- Assisted in daily operations to ensure smooth car wash services.
- Monitored inventory levels and ordered supplies to maintain operational efficiency.
- Conducted regular equipment inspections to ensure proper functioning and safety.
- Collaborated with management on promotional activities to attract customers.
- Implemented process improvements for workflow efficiency during busy shifts.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Ensured compliance with all safety regulations throughout the store premises.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Call Center Representative
Premier Truck Group
West Valley City
04.2019 - 02.2020
- Assisted customers with inquiries regarding truck services and products.
- Resolved complaints by providing effective solutions and support.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on service offerings and promotions available at Premier Truck Group.
- Utilized call center software to track performance and improve service delivery.
- Handled high-volume calls while ensuring quality customer experience consistently.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Education
High School Diploma -
Morgan High School
Morgan, UT05-2017
Skills
- Staff training
- Customer relationship management
- Cash handling
- Inventory management
- Team leadership
- Promotional planning
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Operations
- Business development
- Recruitment training
- Store operations
- Work prioritization
- Employee scheduling
- Incident reports
- Store operations
- Customer service
- Human resource policies
- Communication skills
- Staff scheduling
- POS systems operations
- Quickbooks
- Billing
- New hire training
Timeline
Assistant Store Manager
Quick Quack Car Wash
05.2020 - 11.2024
Call Center Representative
Premier Truck Group
04.2019 - 02.2020
High School Diploma -
Morgan High School