Hi, I’m
Kayti Irwin
Server
Flagstaff,AZ
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
17
years of professional experience
Work History
Self-employeedFlagstaff, AZ
Holistic Health Counselor
11.2014 - Current
Job overview
- Educated patients on preventive measures, healthy lifestyle and procedures to achieve optimum patient outcomes.
- Planned and implemented treatment programs for selected patients based on evaluation results.
- Developed appropriate treatment plans for patients, both in written and oral formats.
- Followed up with patients to determine status of conditions, discuss lab results and answer questions.
Self-employeedFlagstaff, AZ
Certified Pilates Instructor
02.2014 - Current
Job overview
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Developed and implemented fitness assessment system to evaluate progress of participants.
- Counseled participants on nutrition to help reach fitness goals.
- Used music to motivate and energize classes.
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Adapted classes to meet needs of participants with varying fitness levels.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
AramarkPage, Arizona
Server
05.2013 - Current
Job overview
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained honesty and accuracy while handling payments, giving change, and printing receipts for customers.
- Welcomed guests with personable and cheerful attitude, and worked hard to ensure customer satisfaction for the entirety of their visit.
- Communicated with managers, hosts, bussers, kitchen staff, and guests frequently and respectfully.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Informed customers of daily specials and signature menu items.
- Assisted in training new servers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
G. Terry HnatyshakFlagstaff, AZ
Receptionist
09.2007 - 02.2013
Job overview
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled office meetings and client appointments for staff teams.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Institute For Integrative NutritionNew York, NY
Certification from Holistic Health
11-2014
Skills
- Team member support
- Food sales and promotion
- Server training
- Quality control
- Calm demeanor
- Safe food handling
- Menu item recommendation
- Guest engagement
- Allergy awareness
- Professional appearance
- Multitasking and organization
- Wine pairing
- Hospitality service expertise
- Positive and professional
- Dietary restrictions knowledge
- Exceptional customer service
- POS operation
Timeline
Holistic Health Counselor
Self-employeed
11.2014 - Current
Certified Pilates Instructor
Self-employeed
02.2014 - Current
Server
Aramark
05.2013 - Current
Receptionist
G. Terry Hnatyshak
09.2007 - 02.2013
Institute For Integrative Nutrition
Certification from Holistic Health
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