Kaytlin Kremblas
Boulder City,NV
Summary
Motivated and experienced customer service professional with exceptional customer service skills, great initiative, and a professional and personable demeanor who is proficient at quickly learning new policies and procedures.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Best Western Hotel
07.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Dispatcher (Work From Home)
Best Air Conditioning And Plumbing
07.2022 - 07.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Answering inbound calls for new estimates
- Responding to emails and confirming upcoming appointments.
Account Services Representative (Work From Home)
Duke Energy
12.2020 - 07.2022
- Inbound and outbound calls for billing, account services and creating payment arrangements
- Assisted with cancelling and moving services, as well as upselling packages and features for new and existing accounts.
Tanning Consultant
Body Heat Tanning
02.2021 - 05.2022
- Educated clients on health and safety of tanning facilities and procedures.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Maintained clean and stocked front counter area.
- Scheduled clients based on number of beds and booths with consideration of walk-in averages.
Caregiver
Self Employed
03.2019 - 01.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Support Representative (Work From Home)
Everise, Inc
11.2019 - 12.2020
- Answers inbound calls, chats and emails regarding account services, billing and troubleshooting technical issues
- Utilizes several computer skills such as knowledge of Office 365, Salesforce and
- Zendesk
- Upsells equipment and packages to supplement new and existing services.
Service Coordinator
Findlay Honda Northwest
01.2018 - 11.2019
- Booked and followed up on service appointments, conducted post- service surveys, ordered parts for vehicles, handled payments at time of service,, receptionist duties, inbound/outbound calls, and utilized computer applications such as CRM systems and Office 365
- Kk
- Kaytlin Kremblas
- Able to perform multiple tasks under heavy time constraints
Guest Room Attendant
Palace Station Hotel & Casino
04.2016 - 05.2018
- Exercised politeness and discretion when dealing with guests and guest property.
- Reported damages, disturbances and shortcomings to supervisor.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
Business Development Specialist
Fairway Chevrolet
04.2016 - 02.2017
- Conducted regular meetings with clients to build positive and productive relationships.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Boosted sales with development of positive customer relationships.
Skills
- Types 65 WPM
- Supervisor experience
- Office 365,
- Zendesk, Salesforce, Oracle
- And other CRM systems
- Inbound/outbound calls, live
- Chats and emails
- Exceptional time
- Management skills
Timeline
Housekeeping Supervisor
Best Western Hotel
07.2023 - Current
Dispatcher (Work From Home)
Best Air Conditioning And Plumbing
07.2022 - 07.2023
Tanning Consultant
Body Heat Tanning
02.2021 - 05.2022
Account Services Representative (Work From Home)
Duke Energy
12.2020 - 07.2022
Customer Support Representative (Work From Home)
Everise, Inc
11.2019 - 12.2020
Caregiver
Self Employed
03.2019 - 01.2022
Service Coordinator
Findlay Honda Northwest
01.2018 - 11.2019
Guest Room Attendant
Palace Station Hotel & Casino
04.2016 - 05.2018
Business Development Specialist
Fairway Chevrolet
04.2016 - 02.2017
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