Angie Sykes
Restaurant Management
San Jacinto,CA
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
13
13
years of professional experience
Work History
Valet Attendant
Pechanga Resort & Casino
Temecula, CA
06.2016 - 03.2020
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Communicated all of Pechanga's initiatives and promotions to guests to generate return business.
- Established positive guest relationships through consistent delivery of excellent customer service
- Directed calls to appropriate individuals and departments.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Valet Supervisor
Soboba Casino
San Jacinto, CA
02.2010 - 11.2015
- Greeted guests upon arrival and offered assistance.
- Provided guest assistance, including recommendations for tourist attractions.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Maintained consistent positive customer feedback.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Oversaw hiring and training of new employees.
- Coordinated department schedules to maximize coverage during peak hours.
Sushi Chef
Hot Wok
San Jacinto, CA
08.2007 - 10.2010
- Actively participated in planning sushi menu and crafted new items for special events.
- Pleasantly welcomed and greeted guest.
- Adhered to safe work practices.
- Effectively listened to, understood and clarified guest concerns and issues.
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Received, inspected and logged all products for accuracy of shipment, temperature and quality.
- Educated guests on different types of fish and shellfish to aid decision-making on sushi orders
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows
Education
High School Diploma -
Mountain View High School
San Jacinto2005
Skills
- Proficient MS Office
- Adobe, Illustrator, Photoshop
- Types 65 WPM
- Hardware and Software Repair
- Troubleshooting Network Issues
- Computer Diagnostics
- Verbal and Written Communication
- Issue and Resolution Tracking
- Technical Troubleshooting
- Multitasking and Prioritization
- Help Desk Support
- Equipment Inspection
- Device Installation
- Hardware and Software Configuration
- Computer System Diagnostics Software
- System Configuration
Certification
- TIPS Training -
- RBS Certified
- Riverside County Food Handlers Card
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Valet Attendant
Pechanga Resort & Casino
06.2016 - 03.2020
Valet Supervisor
Soboba Casino
02.2010 - 11.2015
Sushi Chef
Hot Wok
08.2007 - 10.2010
High School Diploma -
Mountain View High School