Kaytlin Thurston
Jack,MO
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in food service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Sonics Drive In
Jackson, MO
07.2021 - Current
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of company standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Delivery Driver
Domino's Pizza
Lee's Summit, MO
02.2021 - 07.2021
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Inspected vehicle and maintained gas, oil and water levels.
Marine Corps Recruit
US Marines Corps
Parris Island, NC
10.2019 - 01.2021
- Maintained peak physical condition to stay ready for challenging missions.
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
- Operated successfully under wide range of lighting, weather and stress conditions to complete training.
Receptionist
Sports Clips
Farmington, MO
10.2018 - 01.2019
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled appointments and maintained and updated appointment calendars.
- Maintained hairstylists work spaces and prepped areas for incoming clients.
Education
High School Diploma -
Gibson Southern High School
Fort Branch, IN03.2014
Some College (No Degree) - Cosmetology
Black River Beauty Academy
Poplar Bluff, MOSkills
- Negotiation
- Customer Relationship Management (CRM)
- Staff Development
- Orientating and Training
- Task Delegation
- Employee Performance Evaluation
- Product and Service Knowledge
- Money Handling
Timeline
Assistant Manager
Sonics Drive In
07.2021 - Current
Delivery Driver
Domino's Pizza
02.2021 - 07.2021
Marine Corps Recruit
US Marines Corps
10.2019 - 01.2021
Receptionist
Sports Clips
10.2018 - 01.2019
High School Diploma -
Gibson Southern High School
Some College (No Degree) - Cosmetology
Black River Beauty Academy
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