Kaytlyn Ricciardi
Las Vegas,NV
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Barista
Dutch Bros
03.2025 - 07.2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
Dutch Bros
01.2025 - 02.2025
- Made and served brand-specific café beverages with a focus on speed, quality, and consistency.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities, and enhancing their overall experience.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Pharmacy Technician Trainee
Kingman Dermatology & Skin Cancer
10.2024 - 12.2024
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over the telephone by assisting with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Server
Duffy's Bar and Grille
05.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers and lasting impressions on tourist visitors.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, guiding restaurant standards and best practices.
Server
Bad Daddy's Burger Bar
12.2023 - 02.2024
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Grill Marks
10.2023 - 11.2023
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Grill Marks
03.2023 - 10.2023
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
Seasonal Bakery Assistant
The Fresh Market
12.2022 - 03.2023
- Maintained a clean, organized kitchen to maximize efficiency and food safety, including washing dishes and sanitizing the prep area at the end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Monitored the counter and display inventory by replacing stock and requesting new products from the kitchen to keep areas well-stocked for maximum sales.
Retail Pharmacy Technician
Walgreen's Pharmacy
02.2022 - 10.2022
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
- Provided compassionate patient care by listening attentively to customers' needs while respecting their privacy rights regarding sensitive medical information.
- Maintained a clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
- Utilized computer systems and pharmacy software to optimize the prescription filling process, ensuring accuracy and efficiency.
Substitute Teacher
Greenville County School District 4
08.2021 - 01.2022
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
Assistant Manager
Rapid Fired Pizza
07.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Barista
Starbucks
10.2020 - 08.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Fostered a loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Server/Bartender/Barista
Crepe Du Jour
07.2020 - 10.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
BJ's Restaurant & Brewhouse
12.2019 - 03.2020
- Guided guests through menu options, daily specials, and suggested beer pairings.
- Monitored guest satisfaction throughout service and resolved any issues promptly.
- Processed payments, checked IDs, and ensured responsible alcohol service.
- Maintained a clean, organized dining area and consistently upheld brand standards.
Education
Certificate of Completion in Cosmetology - Cosmetology
Paul Mitchell The School
Las Vegas08-2026
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Strong work ethic
- Memory retention
- Safe food handling
- High volume dining
- Team collaboration
- Suggestive selling
- Guest relations management
- Point of sale operation
- Allergy awareness
Timeline
Barista
Dutch Bros
03.2025 - 07.2025
Barista
Dutch Bros
01.2025 - 02.2025
Pharmacy Technician Trainee
Kingman Dermatology & Skin Cancer
10.2024 - 12.2024
Server
Duffy's Bar and Grille
05.2024 - 09.2024
Server
Bad Daddy's Burger Bar
12.2023 - 02.2024
Server
Grill Marks
10.2023 - 11.2023
Server
Grill Marks
03.2023 - 10.2023
Seasonal Bakery Assistant
The Fresh Market
12.2022 - 03.2023
Retail Pharmacy Technician
Walgreen's Pharmacy
02.2022 - 10.2022
Substitute Teacher
Greenville County School District 4
08.2021 - 01.2022
Assistant Manager
Rapid Fired Pizza
07.2021 - 01.2022
Barista
Starbucks
10.2020 - 08.2021
Server/Bartender/Barista
Crepe Du Jour
07.2020 - 10.2020
Server
BJ's Restaurant & Brewhouse
12.2019 - 03.2020
Certificate of Completion in Cosmetology - Cosmetology
Paul Mitchell The School
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