Kayden Pruitt
Garland,TX
Summary
Dynamic and results-driven professional with extensive experience at Dutch Bros, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through effective conflict resolution and upselling techniques. Skilled in cash handling and inventory management, consistently fostering a collaborative environment to achieve operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dutch Bros Shift Lead
Dutch Bros
09.2024 - Current
- Maintained 100% compliance with health codes and standards
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained and mentored new employees to maximize team performance.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Server/Bartender
Wildwood
09.2023 - 02.2025
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Sales Specialist
Lowe's
08.2022 - 05.2023
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Maintained current knowledge of evolving changes in marketplace.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maximized sales floor appeal with timely merchandise replenishment and presentation.
Education
High School Diploma -
Warren High School
San Antonio, TX06-2022
Skills
- Shift leadership
- Customer service
- Drink preparation
- POS systems
- Team collaboration
- Inventory management
- Conflict resolution
- Upselling techniques
- Time management
- Workplace safety
- Daily reporting
- Coaching and mentor
- Verbal and written communication
- Cash handling
Certification
- Food Manager Certification - State of Texas
- Food Handler Certification - State of Texas
- Mixology Certification - State of Texas
Timeline
Dutch Bros Shift Lead
Dutch Bros
09.2024 - Current
Server/Bartender
Wildwood
09.2023 - 02.2025
Sales Specialist
Lowe's
08.2022 - 05.2023
High School Diploma -
Warren High School