Premier Pro
Benjamin Hafford
Vancouver,WA
Summary
Dynamic leader with proven expertise in shift leadership and team motivation, honed at Dutch Bros. Excelled in staff education, training, and productivity monitoring, boosting team performance significantly. Skilled in complaint resolution and project management, I foster positive, productive work environments, driving sales and operational efficiency.
Overview
4
4
years of professional experience
Work History
Dutch Bros Shift Lead
Dutch Bros
09.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Expo/Barback
The Smokin' Oak
01.2021 - 01.2022
- Restocked ice, condiments, and snacks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Replaced empty kegs and soda syrups.
- Delivered food to customers at bar and tables.
- Assisted in setting up and breaking down bar area for special events.
Education
High School Diploma -
Intuitive High School
Vancouver, WA05-2021
Skills
- Production leadership
- Productivity monitoring
- Shift leadership
- Team motivation
- Complaint resolution
- Sales expertise
- Strong verbal and written communication
- Staff education and training
- Problem-solving aptitude
- Project Management
- Team building
Software
Microsoft Word
Audacity
Gimp
Timeline
Dutch Bros Shift Lead
Dutch Bros
09.2022 - Current
Expo/Barback
The Smokin' Oak
01.2021 - 01.2022
High School Diploma -
Intuitive High School
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