Alexis Gallo
College Station
Summary
Dynamic and results-driven professional with extensive experience at Dutch Bros, excelling in store operations and customer service. Proven track record in enhancing team collaboration and improving customer satisfaction. Skilled in inventory management and conflict resolution, fostering a positive work environment that drives high performance.
Overview
3
3
years of professional experience
Work History
Dutch Bros Shop Lead
Dutch Bros
04.2025 - Current
Dutch Bros Shop Lead (Assistant Manager)
Dutch Bros
11.2023 - 08.2024
- Led team meetings, fostering open communication and collaboration among staff members for smoother operations.
- Resolved conflicts among staff members swiftly, maintaining a positive work environment conducive to high performance.
- Implemented efficient scheduling practices to optimize employee productivity and maintain appropriate staffing levels.
- Improved customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Enhanced store safety by conducting regular inspections, identifying potential hazards, and implementing corrective measures.
- Managed inventory effectively, ensuring timely restocking of products for a well-maintained store appearance.
Dutch Bros Shift Lead
Dutch Bros
06.2023 - 11.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Dutch Bros Barista
Dutch Bros
01.2023 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Arts - English
Texas A&M University
College Station, TX05-2027
Skills
- Store operations
- Health and safety
- Recruitment and hiring
- Stock replenishment
- Store maintenance
- Customer service
- Adaptability and flexibility
- Team collaboration
Timeline
Dutch Bros Shop Lead
Dutch Bros
04.2025 - Current
Dutch Bros Shop Lead (Assistant Manager)
Dutch Bros
11.2023 - 08.2024
Dutch Bros Shift Lead
Dutch Bros
06.2023 - 11.2023
Dutch Bros Barista
Dutch Bros
01.2023 - 06.2023
Bachelor of Arts - English
Texas A&M University
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