Matajia Fields
Cedar City
Summary
Soon-to-be college graduate with a bachelor's degree in psychology. I am passionate about changing the wold for the better and improving the lives of everyone around me. I thrive in a fast-paced, team oriented environment. I have demonstrated the ability to adapt to change and grow through adversity, and I plan to utilize these skills in a positive and progressive environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Dutch Bros Shop Lead
Dutch Bros Coffee
08.2023 - Current
- Resolved conflicts among staff members swiftly, maintaining a positive work environment conducive to high performance.
- Improved customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Handled escalated customer complaints professionally, resolving issues efficiently while preserving brand reputation and customer loyalty.
- Supported company objectives through active participation in regional meetings presenting updates on store metrics and best practices.
- Provided constructive feedback to employees regularly, fostering continuous improvement in individual skills and overall team performance.
- Checked and placed incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Helped managers with daily checklists and last-minute requirements.
- Made sure that products were produced on time and are of good quality.
Teacher's Assistant
Southern Utah University
08.2024 - Current
- Support classroom maintenance and upkeep, organizing books, and materials.
- Support classroom activities, tutoring, grading, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Distributed classroom assignments or other paperwork.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Taught courses under guidance of senior instructors.
Intern
Southern Utah University Human Resource Office
09.2024 - 12.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Prepared project presentations and reports to assist senior staff.
Volunteer
Canyon Creek Services
01.2024 - 04.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Represented organization positively and professionally while providing community with much-needed services.
- Maintained client confidentiality.
Tutor
Southern Utah University
01.2024 - 04.2024
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies, including holding study sessions and exam reviews.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Enhanced students' understanding of subject matter by incorporating real-world examples into lessons.
Education
Bachelor of Arts - Psychology
Southern Utah University
Cedar City, UT04-2025
High School Diploma -
Grantsville High School
Grantsville, UT05-2021
Skills
- Positive attitude
- Effective communicator
- Calm and patient demeanor
- Relationship building
- Teamwork
- Multicultural awareness
- Powerpoint presentations (SPSS)
- Quick learner
- Problem-solving
- Multitasking and organization
Accomplishments
- Dean's list recognition for 6 semesters
- Dutch Bros Quality award December 2024
Certification
Utah Food Handlers Permit
Timeline
Intern
Southern Utah University Human Resource Office
09.2024 - 12.2024
Teacher's Assistant
Southern Utah University
08.2024 - Current
Volunteer
Canyon Creek Services
01.2024 - 04.2024
Tutor
Southern Utah University
01.2024 - 04.2024
Dutch Bros Shop Lead
Dutch Bros Coffee
08.2023 - Current
Utah Food Handlers Permit
Bachelor of Arts - Psychology
Southern Utah University
High School Diploma -
Grantsville High School
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