Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaytlynn Hornbeck

Savoy,TX

Summary

Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Excel in teamwork, communication, and decision-making under pressure, ensuring high-quality medical support in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Patient Account Representative

Critical Access Billing
03.2025 - Current
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Streamlined billing processes for increased efficiency in managing patient accounts.
  • Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
  • Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
  • Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
  • Responded to patient, family, and external payer inquiries.
  • Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
  • Utilized computer programs to create invoices, letters, and other documents.
  • Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Responded to customer inquiries and provided detailed account information.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Executed daily operations quickly and accurately, achieving productivity targets.

Front Desk Receptionist

Texoma Pediatrics
07.2022 - 01.2023
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.

Medical Assistant

Dr. Bhangoo
03.2016 - 05.2022
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Organized patient charts before each day's clinic sessions began.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Reviewed prior authorization requests to ensure accuracy and completeness of required information.
  • Provided guidance to providers regarding the prior authorization process.
  • Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing.

Education

High School Diploma -

Alvarado High School
Alvarado, TX
05-2013

Skills

  • Departmental support
  • Office Organization
  • Mail Sorting
  • File Organization
  • Cash Handling
  • Correspondence typing
  • Scheduling
  • Invoice Processing
  • Research and due diligence
  • HIPAA Compliance
  • Medical billing and collections
  • Coding proficiency
  • Hour Tracking

Timeline

Patient Account Representative

Critical Access Billing
03.2025 - Current

Front Desk Receptionist

Texoma Pediatrics
07.2022 - 01.2023

Medical Assistant

Dr. Bhangoo
03.2016 - 05.2022

High School Diploma -

Alvarado High School

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