Kayton Stubbs
Warner Robins,GA
Summary
I am seeking a position where I can leverage my managerial and customer service expertise to maximize my capabilities in management and team building. As a top-performing sales manager consistently meeting sales targets month after month, I thrive on collaborating with colleagues and driving us all towards excellence. I excel in addressing immediate challenges and resolving them effectively. My passion lies in delivering exceptional customer service, ensuring every individual leaves with a smile and a positive perception of the establishment and its staff.
Overview
5
5
years of professional experience
Work History
Solutions Specialist
Cox
10.2022 - Current
- Work towards hitting personal sales goals throughout the month
- Handle customer escalations in a timely and appropriate manner
- Articulate complex information to technical as well as nontechnical customers
- Notate customers accounts accurately after every transaction
- Provide tailored suggestions and solutions to customers through active selling methods
- Attend weekly team meetings as well as district meetings via microsoft teams
- Sell products such as internet, mobile, homelife security, cable and mobile accessories
- Assist in closing/opening the store
Store Manager
Cricket Wireless
10.2018 - 10.2022
- Key Holder
- Create weekly schedule
- Coach & train sales representatives
- Managed store metrics throughout month
- Interviewed and hired new employees
- Manage employee payroll
- Cash reconciliation
- Loss prevention
- Upsell devices/accessories
- Task management
- Marketing
- Technical support
- Create spreadsheets in Microsoft excel
- Computer systems for new cellular service, via AKTIVATE
- Lock/Secure store(s) and set alarm systems for security of store(s)
- Settle cash drawer/make deposits at beginning of each shift
- Ensure cleanliness of store(s) at beginning and end of each shift
- Customer service
Sales Associate
Spirit Halloween
09.2019 - 11.2019
- Settle cash drawer beginning/end of each shift
- Customer service representative
- Sales associate
- Ensure cleanliness of the store and stock room
- Assembled robotic displays/products
- Handled bank deposits
Education
Associates - Computer Science
Central Georgia Technical College
Macon, GA01.2026
High School Diploma -
Northside High School
Warner Robins, GA05.2018
Skills
- Time Management
- Problem Management
- Computer Networking
- Upselling
- Technical Support
- Loss Prevention
- Microsoft Windows
- Microsoft Office (5 years)
- Cash Handling (6 years)
- Store Management Experience
- Incident Management
- Retail Management
- Help Desk
- Microsoft Windows Server
- Social media management (6 years)
- Social media marketing (6 years)
- Driving (7 years)
- HIPAA
- Inside sales
- Salesforce
- Software deployment
- Documentation review
- Data collection
- Google Docs
- Telecommunication
- Outside sales
- B2B sales
- Typing (10 years)
- Merchandising (7 years)
- Microsoft SharePoint
- Marketing (7 years)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Solutions Specialist
Cox
10.2022 - Current
Sales Associate
Spirit Halloween
09.2019 - 11.2019
Store Manager
Cricket Wireless
10.2018 - 10.2022
Associates - Computer Science
Central Georgia Technical College
High School Diploma -
Northside High School
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