Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Professional Publications
Generic

Kaytora Denise Vinson

Gainesville,FL

Summary

Professional with significant experience in donor relations and support. Adept at managing donor communications, coordinating events, and maintaining donor databases with precision. Strong focus on team collaboration and achieving results, easily adapting to changing needs. Possess excellent communication, organizational, and problem-solving skills, ensuring reliable and effective donor services.

Overview

29
29
years of professional experience

Work History

Donor Services Coordinator II

Lions World Vision Instiute
Gainesville, FL
11.2018 - Current
  • Supervisor: Katrina Hutchinson (352-217-0121)

The Donor Services Coordinator II serves as a valued member of the Donor Services Team. The position delivers quality customer service at all times for its stakeholders (i.e. partner Organ Procurement Organizations-OPOs, partner tissue banks, partner eye banks, referring hospitals, medical examiner offices, funeral homes, and recovery team members), and requires high-level organizational skills in a fast-paced environment and attention to detail while multi-tasking.

This position is comprised of three major functions: (i) referral intake and triage of potential donor cases, (ii) comprehensive medical screenings, and (iii) managing case logistics.

My current role is the primary approacher for my team. Working 12 hr. night shift (remotely). One work week consist of a 36 hr. work week and the other consist of a 48 hr. work week with 1 mandatory on call day during the month. However, there are consistent overtime options available.

  • Salary: 84,000.00 USD Per Year Hours per week: 60

RTI Biologics - 07/05/2006 - 11/04/2018 transitioned with LWVI (Lions World Vision Institute formerly known as LEITR) and I was offered a position with the transition which allowed me to keep my tenure with that transition.

Supervisor: Katrina Hutchinson (352-217-0121)

Receive and evaluate potential donor information from medical professionals to determine donor suitability for tissue, organ and eye donation. Approach donor families - must be able to approach and converse with grieving families regarding tissue donation within the first 24 hrs of their loved one death. Must be able to clearly communicate and explain the donation process while adhering to precise legal guidelines. Coordination of the donation must be done in a professional and sensitive manner. A professional attitude is imperative while interacting with Dr's, nursing staff, Medical Examiner's offices, hospitals, Funeral Directors and any other entities regarding end of life situations. Expected to follow up with donor families when needed, must be able to give explanations when things don't go as planned. Excellent time management skills required and the ability to work independently while managing multiple priorities in a very fast paced environment. Must have the ability to think ahead - MUST be able to foresee potential problems before they occur. Must be able to manage a large, fastpaced work volume and multiple projects while rapidly adjusting to changes and procedures.

Customer Service Representative

Tower Hill Insurance
Gainesville, FL, US
05.2006 - 06.2006
  • Supervisor: Derrick Anthony (352-331-0313) Okay to contact this Supervisor: Yes Call Center environment for an Insurance Company; processing inbound and outbound calls. I worked in the financial to ensure that all payment were processed accordingly.
  • Salary: 24,000.00 USD Per Year Hours per week: 40

Claims Representative

Nationwide Insurance
Gainesville, FL, US
04.2005 - 05.2006
  • Supervisor: Sheera Felker (352-384-4166) Okay to contact this Supervisor: Yes Initial person that the customer comes in contact with prior to speaking with a Claims Adjuster regarding an insurance claim. Extensive Call Center skills needed to perform such duties. Precise and detailed information taken from the customer in a timely manner then communicated with the Claims Adjuster assigned to the claim. Great verbal skills needed to perform daily duties.
  • Salary: 22,000.00 USD Per Year Hours per week: 40

Bank Teller

Suntrust Bank
Gainesville, FL, US
04.2004 - 04.2005
  • Supervisor: Madelaine Mills (352-264-2000) Okay to contact this Supervisor: Yes Processed financial transactions with the expectation of minimum errors.
  • Salary: 22,000.00 USD Per Year Hours per week: 40

Customer Service Representative

Clarke American
Orlando, FL, US
09.2002 - 12.2003
  • Supervisor: Brenda Cruz (800-275-1053) Okay to contact this Supervisor: Yes Processed new and re-orders for checking printing company. Inbound Call Center (PT)
  • Salary: 12,000.00 USD Per Year Hours per week: 20

Permanent/Substitute Teacher

Orange County Public Schools
Orlando, FL, US
08.2002 - 12.2003
  • Supervisor: Hardy Davis (407-317-3200) Okay to contact this Supervisor: Yes Serviced a local Middle School for students with socioeconomic challenges. Assisted teachers and guidance counselors with their yearly educational goals for these types of students. Joined the mentor program for that county and mentored two children during my employment with the County.
  • Salary: 27,000.00 USD Per Year Hours per week: 40

Correctional Officer

Brevard Correctional Institution
Cocoa, FL, US
01.2002 - 01.2003
  • Supervisor: Lt Natille (321-634-6000) Okay to contact this Supervisor: Yes Primarily responsible for the security of inmates. Left on a voluntary basis; due to job conditions.
  • Salary: 25,000.00 USD Per Year Hours per week: 40

Customer Operations Assistant Manager

Cingular Wireless formerly Bellsouth Mobility
Lake Mary, FL, US
09.1997 - 10.2001
  • Supervisor: David Crosson (407-771-1739) Okay to contact this Supervisor: Yes Worked in the Collection Department, honoring payment obligations made by existing customers and had the ability to disconnect and reconnect customers mobile phone accounts.
  • Salary: 28,000.00 USD Per Year Hours per week: 40

Education

Associate's Degree -

Valencia Community College
Orlando, FL, US
08-2003

Bachelor's Degree - Psychology

St Leo University
Gainesville, FL, US
12-2006

Skills

  • Leadership qualities
  • Nonprofit experience
  • Donor relations
  • Donor recognition

Accomplishments

United States Achievement Academy (2002) Collegiate Directory Volume XVll

Timeline

Donor Services Coordinator II

Lions World Vision Instiute
11.2018 - Current

Customer Service Representative

Tower Hill Insurance
05.2006 - 06.2006

Claims Representative

Nationwide Insurance
04.2005 - 05.2006

Bank Teller

Suntrust Bank
04.2004 - 04.2005

Customer Service Representative

Clarke American
09.2002 - 12.2003

Permanent/Substitute Teacher

Orange County Public Schools
08.2002 - 12.2003

Correctional Officer

Brevard Correctional Institution
01.2002 - 01.2003

Customer Operations Assistant Manager

Cingular Wireless formerly Bellsouth Mobility
09.1997 - 10.2001

Bachelor's Degree - Psychology

St Leo University

Associate's Degree -

Valencia Community College

Professional Publications

United States Achievement Academy (2002) Collegiate Directory Volume XVII
Kaytora Denise Vinson