Jorge Ceballos
Nogales,AZ
Summary
Dynamic professional with a proven track record at CSL Plasma, excelling in patient confidentiality and customer service. Recognized for cultivating community relationships and enhancing donor satisfaction. Strong leadership and problem-solving skills, coupled with meticulous attention to detail, drive operational efficiency and promote a culture of safety in high-pressure environments.
Experienced with donor relations, data management, and service delivery. Utilizes strong communication and organizational skills to ensure donor satisfaction. Track record of adapting to changing needs and supporting team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Donor Services Technician
CSL Plasma
Nogales, AZ
03.2024 - 06.2025
- Cultivated relationships with community organizations, increasing awareness of the need for blood donations.
- Safeguarded private donor information through strict confidentiality practices in accordance with HIPAA regulations.
- Provided exceptional customer service, resulting in increased satisfaction levels among returning donors.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Maintained a safe and clean environment for donors through strict adherence to sanitation protocols.
- Collaborated with fellow technicians to develop new strategies for enhancing efficiency within daily operations.
- Promoted a culture of safety within the facility by adhering to standard operating procedures at all times.
Dispatcher
CMMV
Nogales, AZ
08.2023 - 02.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
Warehouse Supervisor
Mks Instruments Inc
Nogales, AZ
10.2021 - 07.2023
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
Education
High School Diploma -
Rio Rico High School
590 Camino Lito Galindo, Rio Rico, AZ 8564805-2018
Skills
- Lab safety protocols
- Leadership qualities
- Patient confidentiality
- Sample preparation
- Data entry proficiency
- Data entry
- Workspace sanitation
- Customer service
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Reliability
Certification
- Certified Plasma Processing technician , CSL Plasma - July/2024.
- Certified Repair service technician , CSL Plasma - October/2024.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Donor Services Technician
CSL Plasma
03.2024 - 06.2025
Dispatcher
CMMV
08.2023 - 02.2024
Warehouse Supervisor
Mks Instruments Inc
10.2021 - 07.2023
High School Diploma -
Rio Rico High School