Alexandra Valdez
Mcallen,TX
Summary
Dynamic and dedicated professional with extensive experience at Grifols Biomat USA, excelling in blood collection and patient support. Proven ability to enhance donor satisfaction through exceptional customer service and effective communication. Skilled in venipuncture and lab safety protocols, consistently achieving high standards in a fast-paced environment.
Overview
2026
2026
years of professional experience
Work History
Donor Center Technician
Grifols Biomat USA
McAllen, TX
09.2017 - 06.2020
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Maintained accurate donor records through diligent data entry and documentation efforts.
- Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
- Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
- Responded promptly to donor inquiries and concerns, demonstrating empathy and understanding to resolve any issues that arose.
- Reduced wait times for donors by efficiently managing appointment scheduling and walk-in traffic.
- Assisted in achieving center goals by successfully processing a high volume of donors daily.
- Supported center leadership by assisting with training new employees on proper procedures and protocols.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Phlebotomist
Grifols Biomat USA
McAllen, TX
07.2020 - 06.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, and challenging cases.
- Used personal protective equipment correctly to protect coworkers and patients.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
Plasma Processor
Grifols Biomat USA
McAllen, TX
08.2021 - 05.2022
- Enhanced customer satisfaction by ensuring accurate labeling, packaging, and timely shipment of processed plasma products.
- Participated in quality control measures that resulted in consistent adherence to specifications outlined for finished plasma products.
- Acted as a mentor for new team members, providing guidance on proper techniques and fostering an environment of collaboration and continuous learning.
- Contributed to a positive work environment through open communication, teamwork, and adherence to company policies and procedures.
- Proactively communicated with management regarding any discrepancies or issues, ensuring swift resolutions and minimal disruptions to production.
- Collected blood samples with focus on accuracy and adherence to aseptic techniques.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Packed plasma bottles that were ready to be shipped out for proper testing.
Donor Center Specialist
Grifols Biomat USA
McAllen, TX
06 2022 - 09.2024
- Collaborated with team members to create a welcoming environment for all visitors, promoting a positive experience at the center.
- Evaluated client feedback on a regular basis to identify areas of improvement within the center''s operations, leading to increased levels of satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
- Assisted with the areas I was needed in.
Lead Phlebotomist
Grifols Biomat USA
McAllen, TX
10 2024 - Current
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Led initiatives aimed at optimizing workflows which resulted in increased productivity within the department.
- Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
- Utilized various venipuncture techniques depending on each patient''s needs for optimal results.
- Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
- Enhanced patient experience by providing efficient and accurate blood collection services.
- Ensured compliance with industry regulations and safety protocols to maintain a safe work environment.
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Collaborated with medical staff to ensure timely processing of specimens for accurate diagnoses.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust.
- Assisted in training and onboarding new phlebotomists.
- Participated in quality assurance and competency assessment initiatives.
Skills
- Order of draw
- Venipuncture
- Lab safety protocols
- Blood collection techniques
- Patient confidentiality
- Adaptable approach
- Sanitation and sterilization
- Patient support
- Data entry
- Communication
- Teamwork and collaboration
- Customer service
Timeline
Plasma Processor
Grifols Biomat USA
08.2021 - 05.2022
Phlebotomist
Grifols Biomat USA
07.2020 - 06.2021
Donor Center Technician
Grifols Biomat USA
09.2017 - 06.2020
Donor Center Specialist
Grifols Biomat USA
06 2022 - 09.2024
Lead Phlebotomist
Grifols Biomat USA
10 2024 - Current