KAYVEN HOUSTON
Greensboro,NC
Summary
Experienced customer service professional adept at delivering high-quality interactions and efficiently resolving client concerns. Recognized for collaborative teamwork and adaptability in dynamic environments. Skilled in problem-solving and active listening, resulting in reliable support and customer satisfaction. Strong communication and organizational abilities. Eager to learn and develop in a professional environment, with a quick ability to pick up new tasks and adapt to various responsibilities efficiently. Ready to utilize and enhance administrative and customer service skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Experience Rep
Target
06.2023 - 01.2025
- Assisted customers with inquiries and purchases, ensuring a positive shopping experience.
- Cross-trained in various departments to handle customer requests, inventory management, and administrative tasks.
- Managed product stocking and organization, contributing to efficient store operations.
- Customer Service & Call Handling
- Problem-Solving & Troubleshooting
- Data Entry & Documentation
- Complaint Resolution
- Team Collaboration & Adaptability
Customer Service Rep
Apple
08.2022 - 09.2023
- Handled high-volume inbound customer calls, resolving inquiries about orders, product features, and account issues.
- Processed customer requests, data entry, and documentation in company systems.
- Provided technical support and troubleshooting assistance, ensuring customer satisfaction.
- Achieved 94% call resolution rate
Education
BACHELORS - PSYCHOLOGY
NC A&T State University
Greensboro, NC12-2025
HIGH SCHOOL DIPLOMA -
Jacksonville Highschool
01.2021
Skills
- Customer Service
- Call Handling
- Problem-Solving
- Troubleshooting
- Data Entry
- Documentation
- Complaint Resolution
- Team Collaboration
- Adaptability
- Attention to detail
- Reliability
- Team collaboration
Certification
- CNA l Certification, 2021, Renewal Pending
- CPR Certified, 2021, Renewed
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Experience Rep
Target
06.2023 - 01.2025
Customer Service Rep
Apple
08.2022 - 09.2023
HIGH SCHOOL DIPLOMA -
Jacksonville Highschool
BACHELORS - PSYCHOLOGY
NC A&T State University
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