Experienced Customer Experience Professional with a strong background in insurance customer service and emergency management. Recognized for the ability to cultivate positive client relationships and improve operational efficiency. Skilled in critical thinking, problem-solving, and delivering empathetic support while maintaining meticulous records. Committed to continuous improvement and fostering teamwork. Seeking to utilize expertise in crisis management and team coordination to provide exceptional service delivery and drive customer retention.
Hi, I’m
Lauren Erb
Grimes,IA
Summary
Overview
15
years of professional experience
Work History
Farm Bureau Financial Services
Customer Experience Rep
04.2024 - Current
Job overview
- Deliver exceptional customer service at Farm Bureau Financial Services, resolving inquiries efficiently and building strong client relationships
- Meticulously handle customer accounts, ensuring accuracy in financial transactions and maintaining detailed records
- Provide empathetic support to clients, while addressing concerns
- Process claims with precision for diverse insurance types, maintaining meticulous records and ensuring accuracy
- Work closely with team members to streamline customer service processes, improving overall efficiency and response times
Athene
Annuity Customer Service Specialist
08.2022 - 12.2022
Job overview
- Led the enhancement of annuity service processes
- Provided precise solutions to complex financial queries
- Contributed to the development of best practices
- Partnered with teams to resolve escalated issues
MercyOne
STUDENT RESPIRATORY THERAPIST
06.2021 - 12.2021
Job overview
- Efficiently managed patient respiratory needs
- Conducted regular respiratory assessments to monitor progress
- Administered respiratory therapies, aiding patient comfort and recovery
- Optimized documentation processes for improved efficiency
UnityPoint Health Des Moines
STUDENT RESPIRATORY THERAPIST
02.2020 - 09.2021
Job overview
- Provided patient education on respiratory conditions, improving healthcare decisions
- Kept accurate patient therapy records
- Showcased respiratory care techniques to healthcare trainees
Lauren's Daycare
OWNER
02.2015 - 09.2019
Job overview
- Oversaw the care of up to 6 children at once
- Ensured a clean and inviting space for children
- Applied positive behavior management for enhanced social interactions
- Engaged in constructive discussions with families about child behavior and activities
Fat Randi's Bar and Grill
Manager
07.2014 - 01.2015
Job overview
- Supervised a team of 10, fostering skills development
- Initiated marketing strategies, elevating food and beverage sales
- Amplified revenue by 10% via promotion of new food and drink specials
- Championed niche market strategy, escalating profitability
Warren County Customs
OWNER/CFO
09.2009 - 07.2014
Job overview
- Assembled skilled team, augmenting operational efficiency
- Supervised vendor schedules, guaranteeing punctual deliveries
- Managed fiscal operations, maximizing budget use
Education
UPPER IOWA UNIVERSITYFayetteville, IA
Bachelor of Arts from BUSINESS MANAGEMENT/PSYCHOLOGY
University Overview
HAWKEYE COMMUNITY COLLEGEWaterloo, IA
Associate of Arts from RESPIRATORY THERAPY
07.2023
University Overview
Skills
- Customer Service
- Critical Thinking
- Communication
- Adaptability
- Empathy
- Crisis Management
- Emergency Response
- Incident Analysis
- Problem Solving
- Team Coordination
Designations
Designations
- AAIC AgAdvisor, Completed, 09/24
- AINS, In Progress, 03/25
- AIC, Future, 06/25
Timeline
Customer Experience Rep
Farm Bureau Financial Services
04.2024 - Current
Annuity Customer Service Specialist
Athene
08.2022 - 12.2022
STUDENT RESPIRATORY THERAPIST
MercyOne
06.2021 - 12.2021
STUDENT RESPIRATORY THERAPIST
UnityPoint Health Des Moines
02.2020 - 09.2021
OWNER
Lauren's Daycare
02.2015 - 09.2019
Manager
Fat Randi's Bar and Grill
07.2014 - 01.2015
OWNER/CFO
Warren County Customs
09.2009 - 07.2014
UPPER IOWA UNIVERSITY
Bachelor of Arts from BUSINESS MANAGEMENT/PSYCHOLOGY
HAWKEYE COMMUNITY COLLEGE
Associate of Arts from RESPIRATORY THERAPY
Similar Profiles
Heather JohnsonHeather Johnson
Insurance Agent/Registered Rep at Farm Bureau Financial ServicesInsurance Agent/Registered Rep at Farm Bureau Financial Services
ALEXIS HOLTONALEXIS HOLTON
Sales Associate at Farm Bureau Financial ServicesSales Associate at Farm Bureau Financial Services
Casey SteenCasey Steen
Assistant Portfolio Manager at Farm Bureau Financial ServicesAssistant Portfolio Manager at Farm Bureau Financial Services