Kayvion Payton
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
10
10
years of professional experience
Work History
Returns Clerk
PSF Web
02.2021 - 01.2024
- Received, inspected and processed returned items from customers.
- Verified accuracy of returns to ensure conformity with company policies.
- Assisted in preparing return authorization documents for customer records.
- Coordinated with suppliers to arrange for product replacements and exchanges.
- Adhered to all safety protocols while handling merchandise returns.
- Conducted quality control checks on all products prior to their storage or shipment back to vendors.
- Inspected returned items to identify damage or defects, documenting information in database.
- Reported discrepancies or product damages to maintain accuracy and efficiency goals.
- Worked with team members to facilitate efficient returns and provide outstanding customer service.
- Checked packaging to verify good quality, no damage and acceptable appearance.
- Attached identifying tags to track returned items and put back into re-saleable stock.
- Leveraged computer, RF and powered equipment to put away and pull orders.
Forklift Operator
William Sonoma
04.2016 - 03.2021
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Loaded pallets onto trailers for shipment.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Kept record of daily activities such as number of items moved or handled throughout the day.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
Forklift Operator
Nike Warehouse
03.2014 - 04.2016
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Loaded pallets onto trailers for shipment.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Checked expiration dates on products prior to stocking shelves or shipping out orders.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Collaborated with team members on various tasks related to storage and transport operations.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
Education
High School Diploma -
Kirby High School
Memphis, TNAssociate of Science -
Southwest Tennessee Community College
Memphis, TNSkills
- Shipping Procedures
- Defect Tracking
- Microsoft Office
- Quality Control
- Workplace Safety
- Warehouse Operations
- Order Processing
- Customer Service
- Data Entry
- Material Handling
- OSHA Compliance
- Warehouse Picking
- Palletizing
- Forklift Operation
- Order Picking
- Basic Math Aptitude
- Certified Forklift Operator
- RF Scanner
- Inventory Control
Timeline
Returns Clerk
PSF Web
02.2021 - 01.2024
Forklift Operator
William Sonoma
04.2016 - 03.2021
Forklift Operator
Nike Warehouse
03.2014 - 04.2016
High School Diploma -
Kirby High School
Associate of Science -
Southwest Tennessee Community College
Similar Profiles
Juan PretoriusJuan Pretorius
Metal Fabricator at PSF Steel fabricationMetal Fabricator at PSF Steel fabrication
ALI SIBTAINALI SIBTAIN
Chief Risk Officer at Public Private Partnership Support Facility (PSF)Chief Risk Officer at Public Private Partnership Support Facility (PSF)
Jaime R. Hernandez AlvarezJaime R. Hernandez Alvarez
Ejecutivo De Ventas Canal Mayoreo Y Canal Moderno at PSF Papel San FranciscoEjecutivo De Ventas Canal Mayoreo Y Canal Moderno at PSF Papel San Francisco