Caleb Hollis
Paragould,AR
Summary
Experienced customer service professional with a strong background in the pharmaceutical industry. Skilled in building rapport with clients and dedicated to maintaining customer satisfaction. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented. Sets apart by a passion for developing relationships, cultivating partnerships, and growing businesses. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Returns Clerk
Smith Drug Company
06.2024 - Current
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Distributed returned merchandise to appropriate departments.
- Documented returned product details in VAI inventory tracking system.
- Minimized errors in return transactions by meticulously reviewing receipts and verifying product conditions.
- Enhanced customer satisfaction by promptly processing returns and issuing refunds or exchanges.
- Upheld excellent record-keeping standards through diligent entry of data into relevant systems, facilitating smooth information retrieval when required.
- Supported loss prevention efforts by verifying product authenticity, detecting fraudulent activities, and reporting suspicious incidents to supervisors.
- Collaborated cross-functionally with other departments such as sales and quality control, enabling a holistic approach to addressing customer concerns about returned products.
- Ensured compliance with company guidelines while inspecting returned merchandise, maintaining a consistent approach across all transactions.
- Expedited resolution of customer disputes, collaborating closely with the customer service team for prompt action.
- Increased efficiency in returns handling by organizing workspace effectively and managing high volumes of incoming packages daily.
- Developed effective strategies for resolving complicated returns scenarios by drawing on extensive knowledge of company policies.
- Leveraged strong problem-solving skills to address any challenges arising during the returns process, ensuring minimal impact on overall workflow efficiency.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
Warehouse Worker
Smith Drug Company
11.2023 - 06.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much 50 plus pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Optimized storage space, rearranging items to better utilize available square footage.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Compliance Specialist
SMITH DRUG COMPANY
05.2021 - 11.2023
- In the position there were several different responsibilities to attend to.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- From filling C2 orders for customers, to keeping up with spreadsheets and different documents.
- Using Microsoft Office daily to do these tasks.
- Created informative videos on how to do our job.
- That part was not required, but I decided to take the initiative to do so.
- Answer customer calls and deal with whatever they might be in need of.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
- Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
- Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
- Performed quality reviews to uncover workflow and communication issues.
- Managed quality programs to reduce overdue compliance activities.
- Supported team by pitching in to complete special projects.
- Played an instrumental role in preparing the organization for successful completion of various regulatory examinations without major findings or penalties levied against the company.
- Helped create training programs to handle system-wide issues and maintain compliance.
- Updated Excel spreadsheets with latest data to keep customer records up to date.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Created and maintained compliant work environment.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
- Kept informed regarding pending industry changes, trends or best practices.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Evaluated and monitored supplier and partner relationships to support compliance.
- Completed field checks to verify licenses and permits for various business.
- Took notes on store examinations and specific case details, updated databases and produced reports outlining results of investigations.
- Warned violators of infractions or penalties.
- Determined licensing eligibility by examining test results and comparing against established structures.
- Implemented corrective action plans for non-compliance issues.
Warehouse Worker
Smith Drug Company
03.2020 - 05.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much 50 plus pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Optimized storage space, rearranging items to better utilize available square footage.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Sale's Specialist - Flooring
Lowe's
12.2018 - 03.2020
- In my position, my main priorities are customer service and sales
- Most of my day is spent on a computer and making phone calls, or helping out customers with all of their needs
- There is also quite a bit of critical thinking, and problem-solving, that I do when situations might arise on installs that either have or have not sold
- If there are any issues with the product that we have ordered, or need to order, I will make phone calls to different vendors to find out what we need to do to get that product in the hands of the customer
- I was also responsible for keeping my department clean and stocked.
Customer Service Associate
Lowe's
07.2018 - 12.2018
- In this position my primary tasks were taking care of the customers needs, along with keeping my area stocked and clean.
Customer Service
Casey's General Store
01.2017 - 07.2018
- In this position I would work the cash register, and help people with whatever problems that they might have
- Along with keeping the store stocked and clean at all times
- I would also run the kitchen when necessary.
Education
High school diploma -
Greene County Tech High School
Paragould, AR05.2015
Skills
- Excellent Customer Service
- Built several PCs and installed necessary programs
- Well versed in Microsoft Office
- Video Editing
- Video production
- Compliance
- Help Desk Ticketing Systems
- Paperwork Processing
- Visio (1 year)
- Operating systems
- Windows
- Software troubleshooting
- Technical support
- Mac OS
- IT
- Computer hardware
- Scripting
- VPN
- Help desk
- Telecommunication
- Microsoft Access
- Customer relationship management
- Adobe Acrobat
- Sales
- Cash handling
- Driving
- Cash register
- IT support
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Analysis skills
- Conflict management
- Databases
- Systems analysis
- Customer support
- Phone etiquette
- Workplace Safety
- Shipping procedures
- Quality Control
- Warehouse Experience
- Shipping and receiving
- Warehouse Operations
- Product Inspection
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Calm and Professional Under Pressure
- Excellent Communication
- Understanding Customer Needs
- Customer service excellence
- Calm Under Pressure
- Adaptability and Flexibility
- Data Entry
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Professionalism
- De-Escalation Techniques
- Continuous Improvement
- Adaptability
- Written Communication
- Policies and Procedures Adherence
- Document and Records Management
- Data Management
- Customer Account Management
- Call Documentation
- Order and Refund Processing
- Employee Coaching
- Database Management
- Route Management
Certification
Driver's License, 09/01/23, 05/01/27, 934360847
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Returns Clerk
Smith Drug Company
06.2024 - Current
Warehouse Worker
Smith Drug Company
11.2023 - 06.2024
Compliance Specialist
SMITH DRUG COMPANY
05.2021 - 11.2023
Warehouse Worker
Smith Drug Company
03.2020 - 05.2021
Sale's Specialist - Flooring
Lowe's
12.2018 - 03.2020
Customer Service Associate
Lowe's
07.2018 - 12.2018
Customer Service
Casey's General Store
01.2017 - 07.2018
High school diploma -
Greene County Tech High School
Driver's License, 09/01/23, 05/01/27, 934360847
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