Clarence Douglas
INMAN,SC
Summary
IT professional with solid background in providing technical support across various platforms. Highly skilled in diagnosing and resolving hardware and software issues, ensuring smooth IT operations. Known for strong collaborative skills and ability to adapt quickly to changing environments, fostering reliable and results-driven work ethic.
Warehouse professional with proven ability to streamline logistics and enhance warehouse efficiency. Known for strong focus on team collaboration and achieving results, adapting to shifting priorities seamlessly. Reliable in managing inventory, ensuring accurate order fulfillment, and maintaining safe working environment.
Overview
18
18
years of professional experience
Work History
IT Help Desk Technician
Smith Drug Company
01.2007 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Education
GED -
South Carolina Achieve Program
06-2003
Skills
- Software Installation
- VPN Configuration
- Printer setup
- Application support
- Picking and Packing
- Packaging and Labeling
- Heavy Lifting
- Loading and unloading
- Warehouse Safety
Timeline
IT Help Desk Technician
Smith Drug Company
01.2007 - Current
GED -
South Carolina Achieve Program
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