Michael Hurst
Lenoir City,TN
Summary
- 22.5 Years of Pharmaceutical/Drug Wholesale experience
- Proven sales track record
- Goal-oriented
- Self-sufficient
- Detail-oriented
- Analytical problem solver
- Adept at closing sales
- MS Office proficiency
- CRM: Salesforce proficiency
Overview
24
24
years of professional experience
Work History
Regional Sales Manager
Smith Drug Company
07.2016 - Current
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Guided numerous accounts to sign multi-year Smith Purchase Agreements
- Transitioned majority of accounts in Region to Tiered Pricing
- Worked closely with Customer Service, Compliance, Credit, and Operations to maximize customer satisfaction and company profitability
- Focused on sale of Rx Generics to achieve over 9% Compliance (13 month average)
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
Pharmacy Business Consultant
Smith Drug Company
10.2013 - 07.2016
- Maintained friendly and professional customer interactions
- Shared product knowledge with customers while making personal recommendations
- Planned and organized routes within territory to maximize efficiency and time in the field
- Used networking opportunities to create successful, on-going business relationships
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
Sales Representative
H. D. Smith
06.2007 - 10.2013
- Grew previously undeveloped territory from zero accounts to over $5 Million per month in sales
- Answered customers' questions regarding products, prices and availability
- Responded to all customer inquiries in a timely manner
- 2013 HD Smith Sales Representative of the Year (Louisville Division)
Merchandiser
Smith Drug Company
08.2005 - 06.2013
- Designed displays to make the pharmacy experience interactive and engaging
- Displayed appropriate signage for products and sales promotions
- Arranged items in favorable positions and areas of the store for optimal sales
Merchandiser
Cardinal Health
02.2002 - 08.2005
- Effectively coordinated execution of the planogram with pharmacy management
- Assisted in gathering and assembly of materials and equipment for the assigned displays
Assistant Manager
Rent-A-Center
03.2001 - 02.2002
- Addressed customer inquiries and resolved complaints
- Directed and supervised employees engaged in sales objectives and credit collections
- Trained new employees on store procedures and policies
Education
Bachelor of Science - Business Administration
University of Tennessee
Knoxville, TN12.2000
Associate of Arts - Business Management
Pellissippi State
Knoxville, TN12.1998
High School Diploma - College Prep
Fulton High School
Knoxville, TN05.1995
Skills
- Business development and planning
- Sales expertise
- Relationship selling
- Account development
References
Scott Ison (former Retail Services Specialist at Smith Drug Company)
423-361-0579
Kris Irwin (former Regional Sales Manager at Smith Drug Company)
502-558-5839
DeWayne Benson (Vice President of Strategic Accounts at Smith Drug Company)
865-850-2833
Timeline
Regional Sales Manager
Smith Drug Company
07.2016 - Current
Pharmacy Business Consultant
Smith Drug Company
10.2013 - 07.2016
Sales Representative
H. D. Smith
06.2007 - 10.2013
Merchandiser
Smith Drug Company
08.2005 - 06.2013
Merchandiser
Cardinal Health
02.2002 - 08.2005
Assistant Manager
Rent-A-Center
03.2001 - 02.2002
Bachelor of Science - Business Administration
University of Tennessee
Associate of Arts - Business Management
Pellissippi State
High School Diploma - College Prep
Fulton High School
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