Kaywon Keith
Schaumburg,IL
Summary
Strategic sales leader with a proven track record of driving growth, improving customer experience, and executing high-impact initiatives across Xfinity Retail. Selected for the national Xfinity Retail Development Council to partner with corporate executives on system, process, and experience transformation. Known for translating frontline insights into scalable solutions, delivering record-setting performance, reducing friction, and enabling high-performing teams.
Overview
8
8
years of professional experience
Work History
Store Manager
Comcast
Schaumburg, IL
11.2024 - Current
- Delivered 123% to mobile goal and increased XM close 1.2% YoY by simplifying priorities, removing execution friction, and strengthening focus across KPIs.
- Developed 12 internal promotions within 24 months.
- Communicated field insights, customer pain points, and process gaps to our regions leadership team to influence adjustments and improve outcomes
- Selected as 1 of 20 retail leaders nationwide for XRDC to provide field insight that shaped pilots, process improvements, and customer experience initiatives.
Store Manager
Comcast
South Elgin, IL
11.2023 - 10.2024
- Opened a brand-new location and achieved 154% to our mobile goal and 141% to our CBM goal.
- Built and entirely new team and aligned talent to strategic KPIs, creating sustained momentum in a competitive market.
- Led cross-functional collaboration during the store's construction and pre-open phase, partnering with Facilities, IT, Merchandising, and Government Affairs teams to ensure operational readiness and safeguard launch timelines.
Assistant Store Manager
Comcast
Crystal Lake, IL
10.2019 - 10.2023
- Achieved 185% to mobile goal in last year as ASM.
- Helped achieved a company record in mobile lines created in a month - 801 lines
- Achieved Elite Gold Status in 2023
- Supported multiple stores during leadership gaps, stabilizing operation
- Discovered and resolved a sales process issue causing 50 RGUs in monthly losses; spearheaded a bootcamp initiative to drive process alignment and boost results across the market
Senior Sales Consultant
Comcast
Crystal Lake, IL
04.2018 - 10.2019
- Top 10% in lines created in the GCR in 2019.
- Mentored new sales consultants, fostering their professional growth and performance improvements.
- Achieved Elite Gold Status in 2019
Education
Bachelor of Science - Accounting
Arizona State University
Tempe, AZ07-2017
Skills
- Performance Analytics
- Customer Experience Strategy
- Training and Upskilling
- Cross-Functional Collaboration
- Strategic Sales Support
- Effective Change Implementation
- Process Optimization
Timeline
Store Manager
Comcast
11.2024 - Current
Store Manager
Comcast
11.2023 - 10.2024
Assistant Store Manager
Comcast
10.2019 - 10.2023
Senior Sales Consultant
Comcast
04.2018 - 10.2019
Bachelor of Science - Accounting
Arizona State University