Karen Robinson
Oxford,UK
Summary
I'm passionate about bringing creativity and clarity to medical communications, combining my PR qualifications with a strong foundation in science to deliver impactful projects. I thrive on translating complex scientific information into engaging, accessible narratives that resonate with diverse audiences — from healthcare professionals to patients themselves. At the heart of my work is a focus on improving the patient experience and ensuring communications create real value. I enjoy collaborating across teams, blending creativity with strategy, to craft messages that not only inform but inspire, ultimately supporting better outcomes in healthcare.
Overview
27
27
years of professional experience
24
24
years of post-secondary education
Work history
Director of Client Services
LiNK Health Group
Remote
06.2025 - Current
- As part of the senior leadership team at LiNK, I work in partnership with the Director of Scientific Services, ensuring consistent delivery of exceptional client experiences
- I directly oversee 8+ client services staff across $4.5M of business
- Remained actively involved in delivery, reviewing, and relationship building alongside my senior leadership role
- Responsible for organic growth of existing accounts and support of new business development
- Introduced and embedded client service excellence through the development of SOPs, training, and quality standards
- I lead many new business opportunities, combining fresh ideas with strategic thinking to deliver engaging and impactful outcomes
Client Services Director, Patient Engagement
Oxford PharmaGenesis
Oxford, UK
07.2017 - 05.2023
- Develop and led a Patient Engagement offering, beginning with a team of 4 and grew to 16
- Provided strategic direction for the Patient Engagement team, leading to onboarding new clients and growing experience and expertise in the field
- Participated in Patient Engagement global congresses including leading round tables, hosting exhibition stands and networking
- Published thought-leader articles by collaborating with key clients in the patient engagement field
- Collaborated with cross-functional teams to design and optimise patient engagement service offerings
- Delivered a variety of services across a wide range of therapy areas including patient councils, advisory boards, webinars, clinical trail recruitment and retention materials, patient publications, plain language summaries, print materials and websites
- Co-led the policy team, developing policy projects in multiple multiple sclerosis, Alzheimer's disease and Parkinson's disease
- 2020 Communiqué Award Winner for Excellence in Global Education Meetings/Stand-Alone Events
Account Director
Watermeadow Medical (Ashfield)
Oxford, UK
05.2014 - 07.2017
Manager, Events
Watermeadow Medical
Oxford, UK
07.2008 - 04.2014
Account Executive
Ogilvy 4D and Ogilvy Healthworld
Oxford, UK
06.2025 - 07.2028
Research technician
Wellcome Trust Centre for Human Genetics
Oxford, UK
09.2001 - 06.2005
Education
Professional PR Diploma - Public Relations
Oxford Professional Education Group
Oxford 04.2022 - 01.2023
Bachelor of Science - Biology and Oceanography
University of Southampton
Southampton 09.1998 - 06.2021
Skills
- Built and led strong cross functional teams
- Strong track record in business development and client relationships
- Expertise in medical affairs, commercial, and patient engagement
- Strong strategic acumen, providing innovative solutions aligned with the latest industry technologies and client needs
Publications
Author on 9 academic publications including Circulation, Cardiovascular Research, Journal of magnetic resonance imaging, and Journal of Molecular and Cellular Cardiology.
Therapy Area Experience
Cardiovascular Medicine, Diabetes, Dermatology, Infectious Diseases, Multiple Sclerosis, Rare Diseases, Neurodegenerative Diseases, Obesity, Oncology,
Timeline
Director of Client Services
LiNK Health Group
06.2025 - Current
Account Executive
Ogilvy 4D and Ogilvy Healthworld
06.2025 - 07.2028
Professional PR Diploma - Public Relations
Oxford Professional Education Group
04.2022 - 01.2023
Client Services Director, Patient Engagement
Oxford PharmaGenesis
07.2017 - 05.2023
Account Director
Watermeadow Medical (Ashfield)
05.2014 - 07.2017
Manager, Events
Watermeadow Medical
07.2008 - 04.2014
Research technician
Wellcome Trust Centre for Human Genetics
09.2001 - 06.2005
Bachelor of Science - Biology and Oceanography
University of Southampton
09.1998 - 06.2021
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