Kazi Anjum
Brentwood,NY
Summary
Dynamic and team-oriented IT project manager with over 13 years of experience in asset management, risk mitigation and project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
North Shore Animal League America
03.2022 - Current
- Provided exceptional end-user support through email, phone, and MDM software
- Managed user accounts and group policies in Active Directory for 500+ users to ensure system performance and security
compliance - Implemented enhancements to support processes resulting in a 94% end-user satisfaction rate
- Resolved critical issues for 500+ users on a 24/7 on-call basis, including weekends
- Updated IT support documentation and user guides, leading to a 15% decrease in tickets
- Experience in hardware and software support for end-users
- Proficient in Microsoft Office applications and mobile apps
- Assisted with physical office moves and end-user setups
- Handled licensing and purchase requests as needs arise
- Assisted with printer and scanner installations and management
- Determined equipment and licensing needs for incoming employees
- Administered, created, and managed Active Directory, Office 365
- Disabled all user access and collected equipment during offboarding
Technology Specialist
Best Buy
06.2021 - 05.2022
- Provided end-user support for 80+ employees by installing, configuring, and managing laptops, phones, printers, and other
devices - Configured and managed Windows 10 builds using Microsoft MECM
- Improved operational efficiency and user satisfaction by efficiently managing user accounts and various software
applications - Resolved technical issues quickly and efficiently to meet end-user needs
- Installed and managed printer and scanner installations
- Communicated with users regarding their tech issues
- Visited offices to resolve on-site issues
- Traveled to other offices/markets as needed
Desktop Support Specialist
American Airlines
09.2018 - 03.2020
- Managed IT incidents, maintaining cybersecurity and network efficiency
- Management and optimization of the American Airlines app, ensuring enhanced user experience and functionality
- Leading the training of junior technicians in rebuilding and maintaining computers, enhancing team competency and
technical skill levels - Provided end-user support for various technical issues
- Assisted with desk and mobile phone support
- Troubleshoot and resolved technical issues as needed
Education
Associate of Science - Computer And Information Sciences
Queensborough Community College of The City University of New York
Oakland Gardens, NY06.2021
Skills
- Remote Support Capabilities
- Customer Service
- Data Recovery
- Hardware maintenance
- Windows 10
- Software Licensing
- Troubleshooting Network Issues
- System Maintenance
- Database Administration
- Ticket support system management
- Microsoft Outlook
Timeline
IT Support Specialist
North Shore Animal League America
03.2022 - Current
Technology Specialist
Best Buy
06.2021 - 05.2022
Desktop Support Specialist
American Airlines
09.2018 - 03.2020
Associate of Science - Computer And Information Sciences
Queensborough Community College of The City University of New York
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