KAZI HOQ
Jamaica,NY
Summary
Dynamic Store Manager with a proven track record at Dunkin', excelling in customer service and team leadership. Expert in inventory management and strategic sales initiatives, driving significant customer satisfaction improvements. Adept at training and mentoring staff, fostering a motivated team environment that enhances operational efficiency and boosts sales growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Store Manager
Jimmy John's
New York, NY
2023 - Current
- Oversaw daily operations to ensure compliance with company standards and policies.
- Managed staff scheduling and training to optimize team performance and service quality.
- Implemented inventory management systems to reduce waste and maintain stock levels.
- Developed promotional strategies to enhance customer engagement and drive sales growth.
Store Manager
Baskin Robins
New York, NY
2016 - Current
- Oversaw daily operations to ensure compliance with company standards and policies.
- Managed staff scheduling and training to optimize team performance and service quality.
- Implemented inventory management systems to reduce waste and maintain stock levels.
- Developed promotional strategies to enhance customer engagement and drive sales growth.
Store Manager
Dunkin,
New York, NY
2015 - Current
- Oversaw daily operations to ensure compliance with company standards and policies.
- Managed staff scheduling and training to optimize team performance and service quality.
- Implemented inventory management systems to reduce waste and maintain stock levels.
- Developed promotional strategies to enhance customer engagement and drive sales growth.
- Ensured exceptional customer service through effective conflict resolution and feedback management.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Conducted regular team meetings to communicate goals, challenges, and best practices.
- Fostered a positive work environment that encouraged employee development and retention.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma - Business Administration
Dhaka College
Dhaka, Bangladesh 05.2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Operations
- Order management
- Sales strategies
- Team development
Certification
Food protection License
Jimmy John’s Certified Manager
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Store Manager
Jimmy John's
2023 - Current
Store Manager
Baskin Robins
2016 - Current
Store Manager
Dunkin,
2015 - Current
High School Diploma - Business Administration
Dhaka College