Ka'zia Jackson
Memphis,TN
Summary
Detail-oriented Information Technology professional with hands-on experience in installing and maintaining software and hardware, optimizing network functionality, diagnosing system failures, and ensuring the security and integrity of IT systems. Skilled in planning and coordinating installations, troubleshooting technical issues, and implementing preventive measures to enhance system performance and security. Systems Admin student with 8+ years of proficient customer service skills/soft skills, 5+ years insurance as well as sales and b2b marketing within insurance as well as medical healthcare. Managerial experienced as well to add onto my years of IT experience.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
Epsilon-INC (IRS FEDERAL CONTRACTOR) 40 hrs weekly
Memphis , TN
2024.02 - Current
- Installed and maintained software and hardware, ensuring control over current and future application versions and documenting system configurations.
- Optimized network and system functionality through performance tuning tools and techniques. - Diagnosed and recovered failed systems using diagnostic tools and fault identification techniques.
- Planned and coordinated the installation of new products and equipment, resolving installation issues and maintaining server integrity and availability.
- Implemented corrective and preventive actions to improve system performance, such as increasing disk or memory capacity.
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Resolved network connectivity issues with routers and switches.
IT Support Specialist
ISTONISH INC - 40 hrs weekly
Greenwood Village , CO
2022.01 - 2024.01
- Protected critical infrastructure and key resources for government IT systems by controlling access and setting up security measures for system resources.
- Mitigated security vulnerabilities and risks, ensuring the integrity and availability of critical tax administration functions.
- Accessed and managed sensitive information, including Sensitive But Unclassified (SBU) data, under privileged access.
- Implemented security protocols and measures to safeguard systems and data from unauthorized access and cyber threats.
- Created user accounts and configured settings in Active Directory.
- Trained new employees on the use of computer systems and programs.
- Performed regular maintenance checks on computer hardware components.
- Ensured compliance with established policies regarding information security.
Licensed Health Insurance Agent Lead
GuideWell Connect 40 hrs weekly
Jacksonville , FL
2021.08 - 2022.09
- Conducted market analysis to identify trends in the industry and recommend solutions accordingly.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Performed periodic reviews of client accounts to ensure compliance with regulations.
- Identified areas where additional coverage may be needed or beneficial for clients.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects. Developed strategies for problem solving and conflict resolution among team members.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Student
Generation.org 40 hrs per week
Memphis , TN
2021.03 - 2021.07
- Completed 12 week IT specialist bootcamp style 12 week fast paced program
- Obtained google IT specialist Coursera Certificate
Licensed Health Insurance Agent
Connexion Point 40 hrs weekly
Memphis , TN
2019.08 - 2021.03
- Negotiated with insurers to secure the best possible rates for clients.
- Educated customers on various health insurance products and services available.
- Processed payments from customers and handled refunds when necessary.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Collaborated with other departments within the organization to provide seamless services for customers.
- Monitored changes in state and federal laws regarding health insurance policies.
- Prepared reports summarizing sales activities, account management strategies.
Quality Assurance Analyst Team Lead
Mimeo
Memphis , TN
2018.06 - 2019.08
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
- Developed, documented, and executed manual tests for web-based applications.
- Identified and tracked software defects using bug tracking systems.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed team of 8 employees
- Established processes to ensure efficient workflow throughout the organization.
- Initiated new projects that resulted in increased productivity across all departments.
Education
Associate of Science - Computer System Administration
Southwest Community College
Memphis, TN2025-05
Technical Diploma - Medical Assisting
Concorde Career College
Memphis, TN2017-10
GED -
Messick Career College
Memphis, TN2012-02
Skills
- Configuration Management
- Patch management
- Network Administration
- System Configuration
- Data Recovery
- Software Licensing
- Scripting Languages
- User Training
- Application support
- Database Administration
- Asset Management
- Proficient Verbal Skills
- Problem solver
- System Installation and Maintenance
- Network Optimization
- System Diagnostics
- Security Management
- Performance Tuning
- Problem Resolution
- Management
- Documentation
Timeline
IT Support Specialist
Epsilon-INC (IRS FEDERAL CONTRACTOR) 40 hrs weekly
2024.02 - Current
IT Support Specialist
ISTONISH INC - 40 hrs weekly
2022.01 - 2024.01
Licensed Health Insurance Agent Lead
GuideWell Connect 40 hrs weekly
2021.08 - 2022.09
Student
Generation.org 40 hrs per week
2021.03 - 2021.07
Licensed Health Insurance Agent
Connexion Point 40 hrs weekly
2019.08 - 2021.03
Quality Assurance Analyst Team Lead
Mimeo
2018.06 - 2019.08
Associate of Science - Computer System Administration
Southwest Community College
Technical Diploma - Medical Assisting
Concorde Career College
GED -
Messick Career College
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