Summary
Overview
Work History
Education
Skills
Timeline
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KAZI FUAD HOSSAIN

38 Ver Planck St, Fl-1, Albany,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Learning Ambassador

Amazon Fulfillment Center
06.2024 - Current


  • Engage with AAs to give them feedback and discuss development opportunities.
  • Mentor,motivate and coach workforce
  • Manage daily productivity (UPH) of workforce to ensure efficient standard work.
  • Ensure safety compliance at all times are being met.

FC Associate

Amazon Fulfillment Center
03.2023 - Current
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Promoted performance improvements by coaching, counselings.
  • Indirect roles, Stow Stand-Up, Process guide, Problem solve, Water spider, Tote management/Downstack lead, IOL.
  • Cross training, Stow, pick, Receive, Transship, Inbound, Outbound.
  • Computer training, Word,excel, Power point, Fc menu programs for daily fc operations including problem solve programs.
  • Established and maintained good relations with management of other departments needed for timely department operations.
  • Clear jams
  • Inventoried items with cycle counts and audits.
  • PIT operation: OP, Tugger, Reach Truck, Fork Truck.

Store Manager

Dunkin' Donuts
07.2021 - 02.2023
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
  • Merchandised products and maintained adequate inventory to achieve consistent sales.
  • Cultivated strong and profitable relationships with customers by consistently and quickly handling issues.
  • Reached out to accounts regularly to check on needs, offer new services and increase business opportunities.
  • Handled sales paperwork and payments for one-off and recurring food purchases.
  • Used advanced Excel functions and calculations to develop reports and lists.
  • Used scheduling software to delegate resources and manage calendars.
  • Handled data entry tasks with high levels of speed and accuracy.
  • Instituted new employee training procedures to reduce onboarding process time length.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Trained and mentored associates to teach daily tasks and procedures.

Education

BBA - Accounting

IIUC
Dhaka, BD
03.2012

High School Diploma -

Shahzadpur Govt. College
Sirajganj, BD
06.2008

Skills

  • Excellent writing and verbal skills
  • Excellent interpersonal kills
  • Employee Performance Evaluations
  • Team goals and building Expertise
  • Process Monitoring/Improvements
  • Microsoft office ,word ,excel, power point
  • Issue Resolution
  • Operational Efficiency
  • Mentor and coaching
  • Workplace Safety
  • Motivational Leadership
  • Strategic Decision-Making

Timeline

Learning Ambassador

Amazon Fulfillment Center
06.2024 - Current

FC Associate

Amazon Fulfillment Center
03.2023 - Current

Store Manager

Dunkin' Donuts
07.2021 - 02.2023

BBA - Accounting

IIUC

High School Diploma -

Shahzadpur Govt. College
KAZI FUAD HOSSAIN