Jered Felipe
Riverside,CA
Summary
Experienced Learning Ambassador Amazon Associate with over 3 years of experience at Amazon. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Amazon.
Overview
4
4
years of professional experience
Work History
Learning Ambassador
Amazon.Com IXD Warehouse
11.2023 - Current
- Trained and mentored over 4 associates personally hired to fulfill department roles.
- Monitored day-to-day activities, noting areas needing improvement and implementing plans for rectification.
- Mentored cross trained associates, resulting in stronger staff development and increased productivity.
- Provided training aids, including training cards, multimedia visual aids, computer tutorials and reference materials.
- Assessed additional needs based on training progress and collaborated with management to meet all requirements.
- Monitored participant workflow and behaviors throughout training process.
- Documented attendance, participation and progress.
- Maintained organization of documents, materials and equipment.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
IXD Amazon Associate
Amazon.com Services
01.2022 - Current
- Receive - Performed duties which include handled cases and freight in a fast paced environment that also required attention to time management and data details.
- Problem Solving - Knowledge and ability to dive deep and solve problems associated with receive and Inbound errors.
- Ensuring that customers are able to order and receive desired items.
- Inventory in Odd Location (IOL) - Using problem solving skills and knowledge to locate items that have not been routed to proper locations.
- Taking ownership of miss-routed cases, freight, and rerouting.
- Learning Ambassador, - Earned trust of leadership in order to use my knowledge and skills in Receive department to train new and existing associates on process.
- Ensuring that new associates are trained and develop proper methods to excel in Receive department.
- Earned trust of leadership to perform daily tasks as well as micromanaging fellow associates.
- Learned how to use different tools as well as my existing knowledge to develop daily strategies to ensure proper and adequate space was made available in Inbound.
- Support Role - Expanded my knowledge on different processes and functions based on my overwhelming curiosity to be well-rounded and adaptive based on business needs.
- Appeals Panel - Ensured that Amazon was consistent in implementation of its policies with all Associates. Worked closely with management and Human Resources representatives to work case by case on appeals for termination.
Fulfillment Associate
Amazon.com Fulfillment Center
08.2020 - 12.2020
- Pack Single smalls/ Smart Pack
- Problem Solving - Knowledge and ability to dive deep and solve problems associated with receive and stow errors. Was in charge of chasing CPTs throughout the warehouse (inventory that was past allotted fulfillment time and was either misplaced or lost).
- Ensuring that customers are able to order and receive desired items.
- ASC - Earned the trust of management, as well as local safety team to join the Associate safety committee. Actively sought out safety hazards throughout the fulfillment center, and networked with fellow associates to spot potential safety hazards.
Amazon Associate
Amazon.com Services IXD Fulfillment Center
10.2019 - 03.2020
- Performed freight handling, actively worked with Process Assistants and Area Managers on 5s projects and area organization.
- Utilized hand scanners to check in inventory/freight to warehouse
- Started off as seasonal associate and was converted to full-time associate after demonstrating strong communication, desiring to be an integral part of any team I was placed on, and maintained excellent attendance.
- Was cross-trained in multiple departments (per request) such as fluid load, and pre-sortation to become a more integral, and valuable asset to the warehouse, and amazon as a whole
- Maintained excellent work related relations with home department Process Assistants, and Area Managers.
Education
Diploma - General Education
Summit View Independent Study High School
Riverside, CA06.2011
Skills
- Proficient with Computers, Communicating with Diverse Populations,
- Detail Oriented, Proficient Interpersonal Skills, Excellent Organization,
- Teamwork Driven, Proficient Time Management, and Verbal Communication Skills
- Active Listening Skills, Sharp Problem Solver
- Personable, Reliable, and Responsible
- Adaptive Team Player with Upbeat, Positive Attitude
Timeline
Learning Ambassador
Amazon.Com IXD Warehouse
11.2023 - Current
IXD Amazon Associate
Amazon.com Services
01.2022 - Current
Fulfillment Associate
Amazon.com Fulfillment Center
08.2020 - 12.2020
Amazon Associate
Amazon.com Services IXD Fulfillment Center
10.2019 - 03.2020
Diploma - General Education
Summit View Independent Study High School