Erriyana Merritt
Durant,MS
Summary
Customer service oriented professional with 3+ years of experience in the healthcare industry. Skilled in coordinating medical office administrative and clerical duties to ensure effective patient services and optimal patient volume and flow. Certified in CPR, AED, and First Aid by the National CPR Foundation. Proficient in verifying insurance coverage, scheduling appointments, and collecting co-payments. Strong attention to detail and accuracy in maintaining compliant documentation. Experienced in using Microsoft Office, electronic medical records (EMR/EHR), Epic Cloud Based EMR Software, Paymate Software, and Avaya System.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Learning Trainer/Critical Role Trainer
Amazon Services LLC- Canton, MS
06.2022 - Current
- Trained new hires and provided feedback
- Conducted various trainings such as Amnesty, PIT, TDR
- Onboarded and mentored 100+ associates, resulting in stronger staff development and increased productivity
- Retrained associates when needed that performed below the expected rate to improve performance and confidence
- Eliminated process gaps by implementing new methods of standardized training
- Created power points pertaining to various processes that have the most errors to improve rates and quality amongst all associates
- Effectively deep dived learning metrics and business initiatives to identify trends and opportunities
- Ensured standard work is followed to meet benchmark standards
- Solicited feedback from leaders, peers, the team, and AA’s to improve metrics
- Made sure numerous Amnesty classes were scheduled and AFMs properly trained and are performing high-quality numbers
- Deep dived into a lot of the Amnesty/Floor Health metrics to ensure the building is at compliance
- Partnered with the QB’s to ensure floor health is more than 80% daily across all shifts and AFM’s are completing standard work
- Conducted classes and organized on-the-job training for new hires to operate the forklift
- Reviewed and edited all training materials for accuracy and company policy compliance
- Operated Hyster forklift, pallet jack, and electric jack
- Performed NOBA audits to ensure associates complete procedures according to established quality guidelines and safety policies, coaching associates when needed
- Complied with all safety policies, practices, and procedures reporting all unsafe activities to management and safety
- Operated PIT machinery according to Amazon safety regulations.
Outreach Agent
Sharecare-WFH Health-Remote
09.2020 - 01.2022
- Made outbound calls to medical facilities requesting medical records on behalf of health plans
- Verified site demographic and retrieval methods
- HIPAA compliance
- Metrics handling/meeting quota/24 schedules within 8 hours.
Patient Services Coordinator (part time)
Sharkey Issaquena Community | Hospital – Rolling Fork, MS
08.2018 - 10.2020
- Checked patients in and out, collected copayments, and entered insurance data into Epic Cloud Based EMR Software
- Made outbound insurance verification calls, scanned and faxed paperwork, and complied with HIPAA regulations
- Answered inbound phone calls, scheduled appointments, and provided excellent customer service.
Outreach Agent WFH
Manpower – Memphis, TN
02.2019 - 04.2020
- Receive and process request for patient health information on behalf of insurance companies
- Maintain confidentiality and security with all privileged information
- Responsible for managing patient health records.
Assembly Line
Faurecia Automotive -Madison, MS
05.2014 - 08.2018
- Followed and applied the best standards to build Nissan automotive seats in order to ensure safety, quality, and productivity
- Attended daily shift meetings; ensured 100% delivery to customer; took part and improved effectiveness using Lean Manufacturing methods
- Installed and maintained 5S standards; worked shifts and overtime as necessary.
Customer Service Representative
Xerox | Call Center – Madison, MS
02.2012 - 06.2014
- Answered inbound phone calls and processed medication mail orders
- Served SilverScript patients, took and processed payments, and utilized Avaya System
- Met daily metrics, handled customer grievances, and transferred to supervisor when necessary, Ax Agent experience.
Education
Phlebotomist -
Med Tech Training
01.2018
Emanuel Academy
01.2012
Ultimate Medical Academy
Skills
- Attentive to Detail
- Front Office
- Accuracy
- Administrative Skills
- Electronic Medical Records (EMR / EHR)
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- Microsoft Word
- Strategic planning
- Training, development and mentoring
- Maintains confidentiality
- Communicating with Diverse Populations
- Detail Oriented
- Proficient Interpersonal Skills
- Excellent Organization
- Teamwork Driven
- Proficient Time Management
- Verbal Communication Skills
- Reliable and Responsible
- Adaptive Team Player
Certification
National CPR Foundation | Certified in CPR, AED, and First Aid
Key Qualifications
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- Microsoft Word
Timeline
Learning Trainer/Critical Role Trainer
Amazon Services LLC- Canton, MS
06.2022 - Current
Outreach Agent
Sharecare-WFH Health-Remote
09.2020 - 01.2022
Outreach Agent WFH
Manpower – Memphis, TN
02.2019 - 04.2020
Patient Services Coordinator (part time)
Sharkey Issaquena Community | Hospital – Rolling Fork, MS
08.2018 - 10.2020
Assembly Line
Faurecia Automotive -Madison, MS
05.2014 - 08.2018
Customer Service Representative
Xerox | Call Center – Madison, MS
02.2012 - 06.2014
Phlebotomist -
Med Tech Training
Emanuel Academy
Ultimate Medical Academy
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