Kazi Mahamud Arifin
1417 Avenue K, Apt: 5N, Brooklyn,NY
Summary
Results-oriented Desktop Support Engineer with 5+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Aamra Networks Limited
12.2021 - 05.2023
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored systems in operation and quickly troubleshot errors.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
- Assisted end-users with conference room equipment setup and operation.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and installed computer systems for other sub-organizations.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Executive-IT
Aamra Networks Limited
11.2018 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
Network Engineer
Entrain BD
03.2015 - 11.2017
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Ran cabling and installed data drops for new node installations.
- Collaborated with vendors to ensure timely delivery of equipment while maintaining budgetary constraints.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Performed necessary maintenance to support network availability.
- Supported users both local and by phone with problem resolution and education.
Education
Bachelor of Computer Science -
North Western University, Khulna
Khulna, Bangladesh06.2018
Diploma in Engineering. (Electrical) -
Khulna Polytechnic Institute
Khulna, Bangladesh04.2012
Secondary School Certificate (S.S.C) -
Technical School And College, Bagerhat
Bagerhat, Bangladesh07.2007
Skills
- IT Support Service
- Windows Mail Server & Windows Administration
- Network Administrator
- I have strong interpersonal and leadership skills
- Excellent analytical and problem-solving skills
- Strong communication and able to work under pressure
- Knowledge about all Hardware related work
- Knowledge about Small Network Implementation related work
- Data Backup and Recovery
- Windows Operating System
- Remote Desktop Support
- End-user support
- Help Desk Experience
- Printer and Peripheral Support
- Active Directory Management
- System Administration
- Experience on working any remote places
Certification
- CCNA, 07/23/2020, 07/23/2023
- NSE - 1 Fortinate, 08/23/2021, 08/23/2023
- NSE - 2 Fortinate, 08/24/2021, 08/24/2023
- MS-500 AT Computers, 12/08/2021, 12/08/2022
Roles And Responsibilities
- Senior Network Engineer, Monitoring All Networking Equipment, Manage Fortinet Firewall, Manage Active Directory Domain Controller, Updating Asset Management System, Monitoring all VM Server and Physical Server., Administrative, End User Laptop, Desktop Support, Antivirus Measures, Network Support, Email, Network Printer Configurations, Hardware Support, Hardware & Software Inventory Management, Monitor the IT ticketing application and ensure the related solutions get to the users in time with accuracy ASAP, All computer Network LAN and IPLC Investigating, diagnosing and resolving network problems., Installs all types of software and hardware for PCs, servers and network equipment. for new or replacing system and have good experience about Microsoft Office Outlook., Windows server configure, manage Active Directory and troubleshooting, Manage different kinds of vendor and their service, Router configure NAT, DHCP, Firewall, Bandwidth Control, Site Blocking etc., Data Backup and restore management
- Network Engineer, Configure LAN, Monitoring & troubleshooting of CCTV, End user support.
Personal Qualifications
- RWVCPC IT Essential
- Microsoft Office
- Windows Server 2016
- Fortinet
- Google IT Support Professional
Personal Information
- Father's Name: Kazi Mostak Hosen
- Mother's Name: Murshida Bilkis
- Date of Birth: 03/01/1992
- Nationality: Bangladeshi
- Blood Group: A+
- Marital Status: Married
Traveling & Reading Books
I have been travels a lot of historical places inside Bangladesh and reads a lot of Books about Biography, Nobel, Comics etc.
Timeline
Desktop Support Engineer
Aamra Networks Limited
12.2021 - 05.2023
Executive-IT
Aamra Networks Limited
11.2018 - 11.2021
Network Engineer
Entrain BD
03.2015 - 11.2017
Bachelor of Computer Science -
North Western University, Khulna
Diploma in Engineering. (Electrical) -
Khulna Polytechnic Institute
Secondary School Certificate (S.S.C) -
Technical School And College, Bagerhat
- CCNA, 07/23/2020, 07/23/2023
- NSE - 1 Fortinate, 08/23/2021, 08/23/2023
- NSE - 2 Fortinate, 08/24/2021, 08/24/2023
- MS-500 AT Computers, 12/08/2021, 12/08/2022
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