- Fluent in Japanese, Korean and English
KAZUSHIGE ITO
Elmhurst,NY
Summary
Experienced Customer Service Representative with over five years of expertise in resolving complex customer inquiries. Dedicated to building strong customer relationships, increasing brand loyalty, and improving customer engagement. Energetic and passionate about delivering outstanding service to drive customer satisfaction and retention. Proficient in problem-solving and communication to deliver high-quality support for all customer needs.
Overview
11
11
years of professional experience
Work History
Bartender Shift Manager
Mad For Chicken
71-37 Austin St, Forest Hills, NY 11375
10.2023 - 05.2025
- Oversaw daily bar operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff on cocktail preparation, customer engagement, and safety protocols.
- Managed inventory levels and ordered supplies to maintain optimal stock for service efficiency.
- Implemented new drink menus based on seasonal trends and customer feedback to enhance offerings.
- Developed shift schedules to optimize staffing levels during peak hours, enhancing team productivity.
- Resolved customer complaints effectively, fostering positive experiences and repeat business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
Server
Shiso
08.2023 - 09.2023
- Provide excellent customer services
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at all times
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
- Adhere to all relevant health department rules/regulations and all customer service guidelines
Head DAFN Coordinator
Korean Community Services of Metropolitan New York, inc. (COVID-19 Vaccination site)
01.2021 - 01.2022
- - Assist and help patients w/ special needs or disabilities.
- - Monitoring flow/traffic of the clients.
- - Staff leader
- - Patient/Customer Care
- - Leadership w/ problem solving skills before heading to
Server
Reki
03.2020 - 07.2021
- Provide excellent customer services
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at all times
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
- Adhere to all relevant health department rules/regulations and all customer service guidelines
Assistant Hair Stylist
Artistic Hair Salon
Bayside, New York
01.2019 - 01.2020
- - worked on multiple customers dealing with coloring, shampoo and styling.
- - Received training from Head Stylist.
- - Many Customers left with satisfaction.
- - Obtain moderate knowledge on how to handle hair equipments.(scissors, combs,brushes,blow drying etc…
Agent
Empire Discovery
01.2017 - 01.2018
- - Studied computers with Microsoft platforms.
- - Learned multiple shortcuts and softwares
- - Obtained moderate knowledge on how to operate hard drives and file sourcing.
Assistant Hair Stylist
Kim Sun Young Hair Salon
New York
01.2015 - 01.2017
- - Worked on multiple customers dealing with coloring, shampooing and styling
- - Received training from Head Stylists.
- - Many customers left with satisfaction.
- - Obtain moderate knowledge on how to handle hair equipments.(scissors, combs,brushes,blow drying etc…
Assistant Hair Stylist
Oha Hair Salon
New York
01.2014 - 01.2015
- - Worked on multiple customers dealing with coloring, shampooing and styling
- Received training from Head Stylists.
- - Many customers left with satisfaction.
Education
High school diploma - undefined
Penn Foster High School
02.2019
Skills
- - Basic to intermediate knowledge of computer operating systems (Windows, Mac)
- - Capability with general and production computing software such as Microsoft Word, PowerPoint, Photoshop series, video makers, audio converting
- - Familiar with computer setting and other devices (Printers, Scanners)
- - Social media (tumblr, facebook, etc), and internet research savvy
- - Quick learner; team player, and efficient worker
- - Good interpersonal, administrative, analytical, and communication skills
- Basic to intermediate knowledge of styling, including several beauty equipments, (Scissors, Brushes, Colors), worked on many customers dealing with hair and coloring of hair
- Facility with general and production computing software such as Microsoft Word, PowerPoint
- Artist (styling, trimming, coloring hair)
LNGG
Timeline
Bartender Shift Manager
Mad For Chicken
10.2023 - 05.2025
Server
Shiso
08.2023 - 09.2023
Head DAFN Coordinator
Korean Community Services of Metropolitan New York, inc. (COVID-19 Vaccination site)
01.2021 - 01.2022
Server
Reki
03.2020 - 07.2021
Assistant Hair Stylist
Artistic Hair Salon
01.2019 - 01.2020
Agent
Empire Discovery
01.2017 - 01.2018
Assistant Hair Stylist
Kim Sun Young Hair Salon
01.2015 - 01.2017
Assistant Hair Stylist
Oha Hair Salon
01.2014 - 01.2015
High school diploma - undefined
Penn Foster High School