Kate Fulkert
Summary
Accomplished Global Director of Business Continuity at Vertiv, adept in ISO 22301 certification and crisis management. Spearheaded global pandemic response, ensuring operational resilience. Excelled in stakeholder engagement and communication, achieving organization-wide business continuity standards. Proven track record in risk assessments and cyber incident management, with extensive experience in BC/DR planning and testing.
Overview
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Certification
Work History
Global Director Business Continuity
Vertiv
- Implemented the business continuity program globally
- Developed and oversee program policies, legislative and agency operations to include strategic planning and service delivery
- ISO 22301 certification, achieved certification for the organization in 2021
- Crisis management, run disaster and crisis response globally
- Manage information security planning and cyber security incident response
- Conduct annual business impact analysis and risk assessment across the organization
- Develop, manage, and execute business continuity and crisis management drills and exercises globally
- Develop and train management and staff on business continuity and crisis management processes
- Experience in pandemic planning; oversaw and managed the COVID-19 pandemic efforts globally
- Work with supply chain management on planning and logistics
- Team management on a global basis
Business Continuity Disaster Recovery Manager
Alliance Data
- Created, implemented, and ran the Business Continuity, Disaster Recovery, and Crisis Response Programs
- Developed and maintained the FFIEC contingency plans
- Performed vendor due diligence and vendor risk assessments
- Wrote contingency funding plan and conducted exercises
- Managed Business Continuity and Disaster Recovery teams and oversaw thirty-two BC coordinators
- Performed Technology Risk Assessments to identify technology risks and implemented mitigation strategies
- Assisted in the creation, documentation, and testing of over 120 recovery plans
- Conducted testing on various platforms; mainframe, distributed, telephony, networks, and virtual and cloud environments
- Developed and implemented Crisis Management process
- Wrote the continuity of business procedures, functions, and succession plans for the executive team
- Designed and implemented a crisis management phone application for the organization
Vice President Technology Risk Management
JP Morgan Chase
- Ran large-scale disaster events at all Chase sites, hurricanes, fire, floods, blizzards, major system outages
- Managed business resiliency projects and project managers for all Lines of Business
- Trained over three hundred associates on emergency response procedures
- Assessed technology applications and systems for controls
- Analyzed mainframe and server environments for appropriate segregation of duties and user access
- Created, wrote, and tested Business and disaster recovery plans for over eighty applications
- Designed and tested disaster recovery plans globally, coordinated large scale DR exercises with vendors, business units, and technology
- Launched training program that educated technology teams about recovery procedures and testing practices
Consultant
- Served as Crisis Manager, managed all incidents, coordinated bridge and status calls, conducted Lessons Learned
- Oversaw Change Management, Problem Management, and Incident Management processes
- Implemented the Business Continuity Life Cycle program for numerous organizations
- Supported Information Security efforts; created security incident response process
- Educated and trained associates in disaster preparation and response procedures
- Developed strategies and plans for various disaster scenarios; pandemic, active shooter, data breach, third party, etc
- Based on HIPA and FFIEC guidelines and requirements
- Worked as consultant while completing masters degree: PNC Bank, Cleveland Clinic, OCLC, Net Jets
Education
Master of Science - Emergency and Disaster Management
Georgetown University
Washington, DCBachelor of Science - Arts and Science
Ohio State University
Columbus, OHAssociate of Applied Science - Computer Science
Franklin University
Columbus, OHSkills
- Business Continuity Standards
- ISO 22301 certification
- Business Impact Analysis (BIA)
- Risk Assessments
- Stakeholder Engagement
- Crisis Management
- Cyber Incident Management
- BC/DR Planning
- BC/DR Testing
- Communication Skills
- Crisis Communication Strategies
Websites
Certification
- DRII Masters Certified Business Continuity Professional (MBCP), 30979
- ITIL Foundation Certification
- ISO22301 Certification
- FEMA Certified
- ICS and NIMS Certified, IS-700a, IS-800b, ICS-300
- Sarbanes-Oxley, FFIEC Audit Certified
Additional Information
Experienced with FFIEC requirements and Business Continuity requirements, Wrote plans and performed training for emergency response for hospitals and clinics, Developing and implementing business continuity programs from the ground up, Massachusetts Institute of Technology Short Course Program: Crisis Management and Business Continuity, Massachusetts Institute of Technology Cyber Security, Cybersecurity for Managers, Cloud solutions, SasS, Hybrid, and co-lo recovery solutions, ServiceNow, Customer Service, Call Center Recovery Experience, Mass Notification Experience and Training, Extensive Crisis Management Experience, Oracle Cloud Recovery Experienced
Timeline
Global Director Business Continuity
Vertiv
Business Continuity Disaster Recovery Manager
Alliance Data
Vice President Technology Risk Management
JP Morgan Chase
Consultant
Master of Science - Emergency and Disaster Management
Georgetown University
Bachelor of Science - Arts and Science
Ohio State University
Associate of Applied Science - Computer Science
Franklin University