Hi, I’m
KATLYN BEYER
Hospitality & Customer Service
Fort Mill,SC
Summary
Experienced Customer Service Worker with over 5 years of oral communication, active listening, end-user platforms and conflict resolution skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. My goal is to expand these skills outside of the hospitality industry to develop a career in Customer Services Management.
Overview
7
years of professional experience
Work History
Harry’s Grille & Tavern Charlotte, NC
Hospitality Worker
01.2020 - 02.2023
Job overview
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Trained new staff members on proper customer service and hospitality policies.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Duckworth’s Grill & Taphouse Charlotte, NC
Hospitality Worker
01.2017 - 01.2020
Job overview
- Identified and resolved customer complaints concerning food and beverage service.
- Cultivated warm relationships with regular customers.
- Worked with and upgraded Point of Sales systems to place orders, manage bills, and handle employee records.
- Trained new staff members on proper customer service and hospitality policies.
Mama's Pizza & PastaIndian Land, SC
Server
05.2016 - 04.2017
Job overview
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Nation Ford High SchoolFort Mill, SC
High School Diploma
08.2012 - 05.2016
University Overview
- Relevant Coursework: Business Applications
Skills
Problem-solving / Word processing/ Telephone Etiquette/ Interpersonal Communication
undefinedArtist
Amateur Artist with experience in graphite and watercolors
Timeline
Hospitality Worker
Harry’s Grille & Tavern
01.2020 - 02.2023
Hospitality Worker
Duckworth’s Grill & Taphouse
01.2017 - 01.2020
Server
Mama's Pizza & Pasta
05.2016 - 04.2017
Nation Ford High School
High School Diploma
08.2012 - 05.2016
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