Tariq Fort
Galloway
Summary
Energetic Event Ambassador with experience in planning, promoting, and executing successful events. Strengths include exceptional interpersonal skills, strong adaptability, and ability to work under pressure, enduring seamless execution of events and positive guest experiences.
Overview
6
6
years of professional experience
Work History
Event Ambassador
Topgolf USA
Columbus
06.2024 - Current
- Engaged guests through friendly interactions and exceptional customer service.
- Coordinated event setups and ensured all equipment was operational.
- Trained new ambassadors on company policies and customer service standards.
- Supported event execution by managing timelines and logistics effectively.
- Collaborated with other departments on projects related to the event.
OWNER
Fever Dream Columbus
Columbus
02.2022 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Researched potential partners in order to expand services offered.
- Collaborated with other owners on joint ventures and shared resources.
- Organized events such as trade shows and conferences.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and creation of operational procedures and workflow planning.
TRAVEL AGENT
AAA Ohio Auto Club
Westerville
09.2021 - 04.2023
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Explained benefits of purchasing travel insurance with clients.
SUPERVISOR
Market 65
Columbus
10.2019 - 01.2020
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Applied Science - Marketing
Columbus State Community College
Columbus, Ohio, OHSkills
- Event Coordination & Management
- Business Operations & Strategic Planning
- Customer Service Excellence
- Social Media & Content Strategy
- Public Relations & Marketing
- Sales Operations
- Vendor & Client Relationship Management
- Creative Strategy & Branding
- Travel Coordination & Logistics
- Time Management & Critical Thinking
Timeline
Event Ambassador
Topgolf USA
06.2024 - Current
OWNER
Fever Dream Columbus
02.2022 - Current
TRAVEL AGENT
AAA Ohio Auto Club
09.2021 - 04.2023
SUPERVISOR
Market 65
10.2019 - 01.2020
Associate of Applied Science - Marketing
Columbus State Community College