KC Marques
Homedale ,ID
Summary
Accomplished Director of Operations with a proven track record at Pest Share, adept in operations management and corporate communications. Spearheaded the establishment of key departments, enhancing operational efficiency and workforce planning. Demonstrated expertise in financial oversight and strategic planning, achieving significant program streamlining and personnel development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Operations
Pest Share
06.2021 - Current
- Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
- Established new Operations, Sales, Customer Success, and HR departments to support the start up of the SaaS company.
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated spreadsheets and databases to track, analyze, and report on performance and data.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Financial Accounting Specialist
Robert Half
01.2019 - 11.2021
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Developed professional relationships with internal and external clients to encourage open communication and feedback.
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
Staff Accountant
Riverside Christian School
01.2018 - 12.2019
- Prepared accounts for industry audits and supported audit process.
- Reviewed documents and accounts for discrepancies and resolved variances.
- Developed and implemented effective accounting systems.
- Calculated tax owed, prepared, and submitted returns and upheld compliance with all applicable laws.
- Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
- Developed financial models to assess and analyze financial performance of clients.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
Education
Bachelor of Science - Business Management
WGU
2026
Associate of Arts - Paralegal Studies
Fremont College - Cerritos
Cerritos, CA2013
Skills
- Facilities Management
- Operations Management
- Workforce Planning
- Operations administration
- Business process reengineering
- Corporate Communications
Certification
- Certified Legal Secretary - 2009
Timeline
Director of Operations
Pest Share
06.2021 - Current
Financial Accounting Specialist
Robert Half
01.2019 - 11.2021
Staff Accountant
Riverside Christian School
01.2018 - 12.2019
Bachelor of Science - Business Management
WGU
Associate of Arts - Paralegal Studies
Fremont College - Cerritos
- Certified Legal Secretary - 2009
Similar Profiles
Michelle Valency ZivMichelle Valency Ziv
Implementation Manager at Pest ShareImplementation Manager at Pest Share
Maverick SingletonMaverick Singleton
Pueblo DC Driver at Care and SharePueblo DC Driver at Care and Share
Taleaha HayTaleaha Hay
Laundry Assistant at Health Share LinenLaundry Assistant at Health Share Linen