KC Munafo
Shelby,MI
Summary
Customer service professional with strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrated ability to operate effectively without supervision and rapidly learn new processes. Focus on delivering positive, consistent customer experiences through effective time management.
Overview
9
9
years of professional experience
Work History
Delivery Driver
DoorDash
Muskegon, MI
05.2022 - Current
- I pick up and deliver customers orders in a timely manor with care.
- Navigated DoorDash delivery app for pickup, drop-off, and route updates.
- Verified orders against merchant receipts before leaving restaurant locations.
- Delivered meals and packages promptly to customer addresses across assigned zones.
- Resolved delivery issues with merchants, support teams, and customers.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Maintained clean vehicle interior for safe food transport and organized deliveries.
Delivery Driver
Grubhub
Muskegon, MI
04.2022 - Current
- I pick up and deliver peoples orders with care and in a timely fashion
- Delivered meals and packages promptly to customer addresses across assigned zones.
- Verified orders against merchant receipts before leaving restaurant locations.
- Maintained clean vehicle interior for safe food transport and organized deliveries.
- Resolved delivery issues with merchants, support teams, and customers.
Home Health Aide
Personal Experience
Muskegon, MI
03.2020 - Current
- I take care of my parents. This includes distributing medications, taking care of the house, laundry, dishes, vacuuming, moping. Also transportation to and from appointments, to the store and everything they would like to do.
- When I was younger I assisted my mother in the care of my grandmother. She needed assistance with bathing, making food, cleaning room, getting to the restroom. She was paralyzed from the waist down.
- On another occasion I took care of my ex mother in law when her in home nurse was not present with wound care and a wound vac after back surgery.
Direct Support Professional (DSP)
Beacon
Ludington, MI
03.2026 - 07.2026
- Provided direct care and support to individuals with disabilities in a residential setting
- Assisted residents with daily living activities such as bathing, grooming, and dressing
- Administered medication according to prescribed schedules and documented any changes or concerns
- Developed personalized care plans for each resident based on their specific needs and goals
- Ensured the safety and well-being of residents by maintaining a clean and organized living environment
- Supported individuals in participating in recreational activities, promoting social interaction and physical exercise
- Monitored residents' behavior and reported any significant changes to the appropriate supervisor or healthcare professional
- Cultivated positive relationships with residents fostering trust and cooperation
- Served as a mentor for new staff members providing guidance on best practices
- Demonstrated empathy when addressing individual needs while maintaining professionalism
- Advocated for the rights of individuals with disabilities within the community
- Participated in regular training sessions related to caregiving techniques, emergency response procedures, etc
- Managed crisis situations calmly while following established protocols
- Coordinated medical appointments for residents ensuring timely access to necessary healthcare services
- Facilitated group therapy sessions focusing on emotional regulation skills development
- Documented all interactions, observations, and incidents accurately in resident files or electronic health records (EHR)
- Collaborated with healthcare professionals, family members, and other staff members to provide comprehensive care for residents
- Implemented behavioral management techniques to address challenging behaviors effectively
In Home Caregiver with Weekly Pay
Nanazworld
Scottville, MI
03.2026 - 05.2026
- Provided compassionate, personalized care for elderly and disabled clients in home settings.
- Helped with daily living tasks, including bathing, dressing, grooming, and medication management.
- Reviewed home areas for safety risks and took preventive steps to reduce hazards.
- Supported client mobility with transfers, ambulation assistance, and exercise activities as needed.
- Prepared nutritious meals based on dietary restrictions and assisted with feeding when needed.
- Completed light housekeeping tasks, including cleaning, laundry, and tidying living spaces.
Life Skills Trainer
Sevita/Neurorestorative
Whitehall, MI
04.2023 - 03.2026
- I assist people with using the bathroom, cleaning, laundry, dishes, passing medications, physical therapy, occupational therapy, give redirects for behavioral participants
Five Guys Crew Member
Five Guys
Norton Shores, MI
06.2021 - 12.2021
- I did it all i took orders i cooked i maintained a clean and healthy work station. all with great customer service and a smile
Wendy's Crew Member
Wendy's
Muskegon, MI
01.2020 - 04.2020
- I took peoples orders an made sure they got the correct food.
- I cleaned the floors, bathrooms and other stations.
- Managed money.
Waitress
Pizza Ranch
Muskegon, MI
05.2019 - 10.2019
- Took orders, janitorial service, good customer service, washed cooking equipment, made food
McDonalds Crew Member
McDonald's
Hart, MI
01.2019 - 04.2019
- Prepared food, janitorial services, customer service, money management, listing to customers in an enthusiastic way to make sure we can get their order correct, good team player
Cashier/Customer Service
Wesco
Shelby, MI
01.2018 - 01.2019
- Cashier, customer service, janitorial services, stocking, inventory, money management
Education
High school diploma -
Graduation Alliance
04-2026
Skills
- Meal preparation
- Medication Administration
- POS
- Restaurant experience
- Serving
- Customer support
- Leadership
- Food preparation
- Food safety
- Retail Sales
- Delivery driver experience
- Host/Hostess
- Merchandising
- Food handling
- Basic maths
- Cooking
- Communication skills
- Kitchen experience
- Cash Handling
- Nursing home experience
- Customer service
- Math
- Food service
- Home Care
- Assisted living
- Food Production
- Laundry
- Food industry
- Driving
- Caregiving
- Senior Care
- Cleaning
- Patient care
- Medication administration
- Personal care
- Safety monitoring
- Behavioral support
- Care coordination
- Time management
- Record keeping
- Teamwork and collaboration
- Heavy lifting
- Safe driving
- Clear communication
- Delivery scheduling
- Goods transport
- GPS navigation
- Map reading and navigation skills
- Vehicle cleaning and maintenance
- Trip planning
- Problem-solving
- Clean driving record
- Point-of-sale system
- Vehicle inspections
- Defensive driver training
- Load balancing
- Safe driving record
- Exceptional written and verbal communication skills
- Courteous and polite demeanor
- Positive attitude
Personal Information
Driving License: Driver's License
Timeline
Direct Support Professional (DSP)
Beacon
03.2026 - 07.2026
In Home Caregiver with Weekly Pay
Nanazworld
03.2026 - 05.2026
Life Skills Trainer
Sevita/Neurorestorative
04.2023 - 03.2026
Delivery Driver
DoorDash
05.2022 - Current
Delivery Driver
Grubhub
04.2022 - Current
Five Guys Crew Member
Five Guys
06.2021 - 12.2021
Home Health Aide
Personal Experience
03.2020 - Current
Wendy's Crew Member
Wendy's
01.2020 - 04.2020
Waitress
Pizza Ranch
05.2019 - 10.2019
McDonalds Crew Member
McDonald's
01.2019 - 04.2019
Cashier/Customer Service
Wesco
01.2018 - 01.2019
High school diploma -
Graduation Alliance