Keiara Castro
Business Management
Macon,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative- Contract
TEKsystems (Formerly known as Aston Carter)
07.2023 - 05.2024
- Cross-trained and provided backup support for organizational leadership.
- Navigated complex computer systems for efficient data entry, ensuring accurate record-keeping and timely updates.
- Served as a reliable point of contact for clients, consistently providing prompt and knowledgeable assistance with inquiries or concerns.
- Facilitated seamless transactions by accurately processing payments and updating account information as needed.
- Collaborated with team members to achieve shared goals and consistently meet performance metrics.
Customer Service Representative- Contract
Aston Carter
06.2022 - 10.2022
- Assisted clients with various questions or concerns regarding account
services with their annuities such as address changes, service withdrawals,
beneficiary updates, and necessary paperwork. - Handled 403b, SIMPLE, SEP, traditional and Roth IRS, and Hardship
withdrawals. - Processed and Quoted Required Minimum Distributions annually known as
the RMD. - Submitted and processed documentation for accepted third-party transfers
or rollover per specified annuity plan guidelines. - Managed high call volumes, consistently meeting performance metrics and
exceeding customer expectations.
Unemployment Claims Specialist- Contract
Aston Carter
07.2021 - 09.2021
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
- Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
- Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.
COVID-19 Contact Tracer- Contract
Faneuil
07.2020 - 03.2021
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Maintained compliance with all relevant privacy and confidentiality regulations, ensuring the protection of sensitive personal information throughout the contact tracing process.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
Total Loss Specialist
GEICO
04.2017 - 10.2018
- Communicated with customers to resolve common title issues.
- Calculated and remitted state sales tax, service, and other charges.
- Contacted multiple state Motor Vehicle Departments to determine status of pending titles.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Examined and verified over 100-150 titles weekly.
- Utilized various online databases and records to verify ownership information.
- Negotiated settlements with lienholders and other parties involved in the total loss claim, securing favorable outcomes for all stakeholders.
Education
Associate of Science - Nursing (RN)
Oconee Fall Line Technical College
Dublin, GAAssociate of Applied Science - Business Management
Oconee Fall Line Technical College
Dublin, GA12.2023
Certificate - Phlebotomy
Health Tech of Georgia
Warner Robins, GA04.2019
Certificate - Nursing Assistant
Oconee Fall Line Technical College
Dublin, GA05.2013
Skills
- Effective Communication
- Adaptable
- Customer Service
- Analytical Thinker
- Time management
- CRM software
- Workday
- Medical Terminology
- Microsoft Office Proficient
- Organizational Skills
Certification
BLS (CPR and AED)
Timeline
Customer Service Representative- Contract
TEKsystems (Formerly known as Aston Carter)
07.2023 - 05.2024
Customer Service Representative- Contract
Aston Carter
06.2022 - 10.2022
Unemployment Claims Specialist- Contract
Aston Carter
07.2021 - 09.2021
COVID-19 Contact Tracer- Contract
Faneuil
07.2020 - 03.2021
Total Loss Specialist
GEICO
04.2017 - 10.2018
Associate of Science - Nursing (RN)
Oconee Fall Line Technical College
Associate of Applied Science - Business Management
Oconee Fall Line Technical College
Certificate - Phlebotomy
Health Tech of Georgia
Certificate - Nursing Assistant
Oconee Fall Line Technical College
BLS (CPR and AED)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Career advancementFlexible work hoursWork from home optionPersonal development programsWork-life balanceLanguages
English
Native or Bilingual
Spanish
Limited Working
Quote
Never underestimate the power of determination, desire, and consistency.
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