Lexie Jungling
Cedar Falls,Iowa
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2027
2027
years of professional experience
Work History
Customer service representative (contract)
Department of Education
10.2025 - 03.2026
- Processed and managed federal student loan consolidation applications in compliance with Department of Education guidelines
- Assisted borrowers with loan repayment options, consolidation benefits, and eligibility requirements
- Reviewed financial documents and verified applicant information for accuracy and completeness
- Educated borrowers on repayment plans, deferment, forbearance, and forgiveness programs
- Maintained detailed and accurate records of customer interactions and application progress
- Resolved account issues, discrepancies, and escalations in a timely and professional manner
- Collaborated with internal teams to expedite application processing and improve service efficiency
Customer Service Representative
Grainger
- Exceeds customers expectations
- Fluent in microsoft systems such as Excel, Access, and Word
- The ability to work in stressful environments
- Assisted customers with product inquiries and order processing to enhance service efficiency.
- Navigated Grainger's inventory system to locate products and provide accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to improve response times in addressing customer needs and inquiries.
- Resolved customer complaints effectively, ensuring satisfaction through active listening and problem-solving skills.
Assistant General Manager
Country Inn and Suites
Cedar Falls, IA
09.2020 - 12.2021
- Caring and Empathetic mindset with customers
- Excellent multitasking skills
- Communicating with guest and fellow co workers of hotel and guest needs
- Excellent work ethic
- Assisted in daily operations to ensure smooth front desk management and guest services.
- Coordinated staff schedules to optimize coverage and enhance service delivery.
- Developed standard operating procedures to improve operational consistency across departments.
- Led initiatives to enhance guest satisfaction through feedback analysis and service adjustments.
- Conducted regular staff meetings to communicate expectations and reinforce team objectives.
Front desk Agent
Legend Trail Inn and Suites
Parkersburg, IA
12.2019 - 09.2020
- Communicating with booking, housekeeping, and maintenance to ensure guests needs
- Quick problem solving skills
- Ability to stay calm under pressure
- Computer literacy
- Greeted and assisted guests with check-in and check-out processes.
- Managed reservations through property management system efficiently.
- Provided information on local attractions, services, and hotel amenities.
- Resolved guest inquiries and complaints to ensure a positive experience.
- Maintained cleanliness and organization of front desk area.
- Collaborated with housekeeping and maintenance to address guest needs promptly.
- Trained new team members on front desk procedures and customer service standards.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Theater Associate
Marcus Theaters
Cedar Falls, IA
11.2017 - 02.2019
- Provides friendly, helpful, and excellent customer service
- Carefully monitored auditoriums to ensure the delivery of high quality films
- Creative problem solving abilities with outstanding communication skills
- Assisted in daily theater operations, ensuring smooth customer service experiences.
- Managed ticket sales and reservations using point-of-sale systems efficiently.
- Collaborated with team members to resolve customer inquiries promptly and effectively.
- Trained new staff on operational procedures and company policies, fostering a supportive environment.
Lifeguard
City of Aplington
Aplington, IA
08.2016 - 05.2017
- Reliable and trusted, ensuring the safety of others
- Leadership and team working skills
- Pool and facility maintenance
- CPR/AED and first aid certified
- Monitored pool area to ensure safety and compliance with regulations.
- Conducted regular safety drills and equipment checks for readiness.
- Provided immediate first aid and emergency response as needed.
Education
Marketing Management Program - Marketing Management
Hawkeye Community College
Waterloo, IA05.2025
Travel and Customer Relations -
The Travel Academy
Eagan, MN09.2019
Skills
- Strong attention to detail
- Organizational skills
- Adaptability
- Innovative problem-solving
- Effective communication
- Team collaboration
- Research skills
- Effective multitasking
- Critical thinking skills
- Safety procedures
- Microsoft systems (Excel, Access, Word)
- Leadership skills
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- De-escalation techniques
Timeline
Customer service representative (contract)
Department of Education
10.2025 - 03.2026
Assistant General Manager
Country Inn and Suites
09.2020 - 12.2021
Front desk Agent
Legend Trail Inn and Suites
12.2019 - 09.2020
Theater Associate
Marcus Theaters
11.2017 - 02.2019
Lifeguard
City of Aplington
08.2016 - 05.2017
Customer Service Representative
Grainger
Marketing Management Program - Marketing Management
Hawkeye Community College
Travel and Customer Relations -
The Travel Academy